2 Replies Latest reply on Feb 23, 2017 6:38 AM by dwthemaestro

    Error 16 on Windows 10 PC

    dwthemaestro

      First of all, thank you in advance for any and all recommendations. I'm not sure if this is the right place to ask this but here goes. I am using Windows 10 on a 64bit OS and having issues with multiple Adobe products. I have tried Adobe Acrobat Pro DC, Adobe Acrobat Pro XI, and I get the same results with both. If I try to open a PDF or convert to a PDF or any other aspect of Adobe, I get the following message.

       

      Configuration Error

       

      Please uninstall and reinstall the product.

      If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of the screen.

       

      Error: 16

       

      http://www.adobe.com/support/

       

      Now, I have uninstalled and reinstalled as it requested. I also tried a totally different version. I also applied the fixes I read about regarding the PCD Folder and SLStore folder. Still no luck. Does anyone have any recommendations?