Can't lanuch completely animate cc 2017

[jimmyho]

I have the latest update of Animate CC 2017.2 on PC using Windows 7 enterprise sp1 64bit. When I launch Animate, at the point when the launch window says "Loading Document Templates", it crashes(but it still has running when I open task manager, the process has animate.exe ). I tried reinstalling and deleted all related files, but still get crashes. I uninstalled and reinstalled, still crashes. Any ideas? Thanks for any help.

[kglad]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

or remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

[jimmyho]

I reset the preferences and try to remove again and reinstall again, still, can't run the program.

[kglad]

could you double check that version of animate cc?

[jimmyho]

Yes, Still...

[kglad]

2017.1 is the latest release.  there's not even a beta 2017.2.

[Preran · Accepted solution]

If you still need help, I suggest getting in touch with Adobe Customer Care. Contact Customer Care They should be able to investigate this issue further.

Thanks,

Preran