I purchased a new Sony A7RII and now Lightroom does not recognize the ARW files it produces. Photoshop, not a problem. Lightroom suggests I update to the latest version, but when I click on updates it says I do not have an internet connection, which is not true. What I would like is to talk with someone at Adobe Lightroom to instead of having to sort through a myriad of blogs and FAQ's! I don't have time for this BS.