5 Replies Latest reply on Feb 26, 2017 4:07 AM by LariosoDog

    Program shutting down

    toomuchgstuff

      I have been using Elements 11 for several years now with no one problem.  And I was thinking about upgrading to Elements 15 when this happened. I started a new project and brought a video into the Project Assets box  -  but when I dragged the video from the Project Assets box down the timeline, here is what I got:

       

      "Adobe Premiere Elements 11 has stopped working  -  A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

       

      Well  -  I have not been contacted by Windows, nor am I think they ever will contact me.

      So what the heck is happening here guys!  I love this Adobe program but don't know what's going on. And good luck trying to contact Adobe for a few simple questions to make this thing work. It has to be something very simple because it was working like a Champ just the other day.

       

      Please let me know.

      Thanks

      Too Much G Stuff

       

      [Moved by moderator from the non-technical Lounge Forum to the Premiere Elements Forum for technical help]