My first guess is that you have a corrupted file. Can you start a new project and test with a different file?
Meantime, what model of camcorder is this video coming from? What format and resolution is the video file? How long is the video?
Is this the only video file that crashes the program or does every one crash it?
The first files we were trying to use was from a GoPro - But we also tried bringing in other video files from a variety of cameras we had used in the past and it is the same issue - Elements 11 shuts down - We feel it is what the first guy answered us with, a corrupted program file. So we are wondering if we upgrade to 15, if that would resolve the problem. We think it should, but I guess you will never know until you try it. correct?
I'm the first guy and I meant corrupted video file.
GoPro footage is frequently an editing problem because it is in a "special" format. Read here at gopro: https://gopro.com/how-to-prepare-source-video-files-for-editing-windows-pc/
Do you have Quicktime on your computer?
You can get a fresh download of the old version 11 and install with your existing serial number. Or, you can do a free trial of version 15 and see if it works for you.
Are you running windows 10?
I just get a flashback from what I read on forum before - and some Nvidia graphics drivers needed to be reversed at the time, since Windows 10 updates did something to system.
Since then the latest Nvidia drivers are to be ok.
Just an idea to check....but if all are variable framrate stuff, whspargue probably nailed it.