2 Replies Latest reply on Feb 28, 2017 7:11 AM by segment pulse

    I cannot download certain images!  Why not?

    segment pulse

      Certain Adobe images have the message "The file AdobeStock XXXX" could not be opened.

      It may be damaged or use a file format that preview does not recognise.

       

      BUT ... I can download about 70% of the images that I buy! 

       

      HELP!!  - I have paid about £100 for images that I cannot download..

       

      Also - how do I email Adobe help desk / customer service?

       

      Thanks