Saving a scanned document which is created as a pdf. When I select Save As, no options for folders or files appear.

[garylv12]

IF I repeat this 3 to 4 times, it will eventually present the options of where to save and what to name it. Any fix for this? I tried updating the Acrobat DC version (none available) which is Acrobat Standard DC Version 2015 Release (Classic), 2015.006.30280. I tried repairing the installation. No results. I am using Windows 10 Home 64 bit as the OS. all updates have been applied successfully. Any suggestions?

[Karl Heinz Kremer · Accepted solution]

Open up Acrobat's Preferences, then go to the "General" tab and disable the two "Show online storage..." options. Does that make the dialog work again?

[garylv12]

Many thanks Karl. This produced the screen with the File Explorer folders. Worked the first time, hope it continues!

[Karl Heinz Kremer]

It should keep on working: The delays / missing information was caused by Acrobat trying to connect to Adobe's online service. That was slow, and that's why things did not work. By turning these two options off, your Acrobat is no longer trying to connect to Adobe's cloud services.