7 Replies Latest reply on Mar 2, 2017 9:09 AM by Szalam

"Refreshed Disabled" all the time

DanielFriend Feb 26, 2017 10:58 AM

Hello!

I'm using After Effects CC 2017, but I was using CC 2015 when the problem first appeared (tried to download a previous and a newer version, the problem persisted on both). Here is what happened:

.I opened the project. I see the message "Refresh Disabled (Release Caps Lock to refresh the view)" with the black screen, but Caps Lock is ALREADY released. I didn't even pressed it in the first time.

.When the video is rendered, the message doesn't appears.

.If I change anything, like just move one layer a little, the message comes back.

.Any key I press make the message disappears.

I tried to reset my configurations, with no success.

Trying to finish a project but it's impossible this way. Any of you guys could help me? I'm using a MacBook Pro (13-inch, Mid 2012) Sierra, 2,9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB.

Thanks!

1. Re: "Refreshed Disabled" all the time

Gutterfish Feb 26, 2017 11:39 PM (in response to DanielFriend)

I seem to remember seeing someone else with this issue. I do not remember if it was a bug or what.
Do you have an extra keyboard lying around that you can try? Just to make sure the problems not coming from there?
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2. Re: "Refreshed Disabled" all the time

DanielFriend Feb 27, 2017 5:42 AM (in response to Gutterfish)

Connected an extra keyboard and the problem is still here :/
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3. Re: "Refreshed Disabled" all the time

Kyle Hamrick Feb 27, 2017 8:29 AM (in response to DanielFriend)

Are you having this same issue in other projects? In a new project?

If so, I'd try trashing your preferences - still having the issue? (Since you were first having it in 2015.3, if you upgraded and had chosen the option to import your prefs from the previous version, it could have brought this issue with it.)
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4. Re: "Refreshed Disabled" all the time

Gutterfish Feb 27, 2017 11:04 AM (in response to Gutterfish)

I searched the forums and found a few instances of this going back a few years. There are no solutions on any of the threads. One even has a staff member suggesting to "turn off caps locks". When the poster replied that it was turned off, the staff member never replied back..nice. You might consider contacting adobe telephone support. They can take remote control of your system and try to figure out whats happening.
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5. Re: "Refreshed Disabled" all the time

Gutterfish Feb 28, 2017 2:11 AM (in response to Gutterfish)

My mistake...It was the poster who never replied to the Adobe staff member, NOT the other way around as I previously stated. Apologies to the Adobe staff. ughhh, that hurt.

Anyway smobody commented on the thread and said what worked for them.
Caps Lock error message
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6. Re: "Refreshed Disabled" all the time

DanielFriend Mar 1, 2017 9:41 AM (in response to DanielFriend)

Well, finally have a solution: Adobe CC cleaner and installed ALL apps again. Thanks so much for the help, guys!
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7. Re: "Refreshed Disabled" all the time

Szalam Mar 2, 2017 9:09 AM (in response to DanielFriend)

Thanks for reporting what worked.
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