2 Replies Latest reply on Feb 27, 2017 1:41 AM by davidc49885464

    Sound problems in Premiere Elements 15

    davidc49885464

      I have been using PREMIERE ELEMENTS 14 with no problems on an HP 55-276na desktop, i7-6700, Win 10 64-bit with 16GB RAM.  I copy video recorded at church which is saved as an mp4, upload it and then edit with Elements.  Recently upgraded to version 15 but now when I 'add media' the video plays as expected, but there is no sound. If I simply play the file using media player (or similar) the sound is clear.

       

      Any ideas?