4 Replies Latest reply on May 10, 2017 10:00 AM by Sahil.Chawla

    Photoshop CC, Windows 10, Cintiq 13hd lag when zooming

    DontpanicJLA Level 1

      I have a Cintiq 13hd (non-touch) and am using Windows 10 Pro x64. When I use keyboard shortcuts combined with the pen to zoom in and out, Photoshop will freeze until I either click out of Photoshop or I use the mouse to draw or click elsewhere on the canvas. As soon as I click out/it unfreezes Photoshop tries to play catch-up and does whatever I tried to do with the pen while frozen.

       

      I tried zooming in and out with the mouse instead of the pen, and no freezing happened. Would this be a driver issue with my Cintiq? Is there a fix provided by Adobe? Is there an older driver that would work best? I tend to update the drivers whenever there are new ones.