Helpful maybe but too unspecific. There`s no way shown, how to reset my preferences. I am told to delete the muse folder inside my user/library/preferences/adobe.
Divya already did this and Shikha too, by not deleting but renaming the folder "Adobe Muse CC" into "Adobe Muse CC_old".
I did this now twice, as you may see:
To get this folder,one has to click the "ALT" as well in the "Go To" menu. Not until then the "Library" gets revealed.
Today I also could solve for a short period of time: I reordered my muse file from location to another, so muse couldn`t find
the suggested muse file. I got asked if I want to delete this from the list, which I confirmed. After this muse worked as expected.
But now, in the evening, MUSE CRASHES again.
Maybe and hopefully I get a chat tomorrow from 9-5 as written?
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If you are still facing this issue, send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you for further investigation.
I sent it to you as a private message, I really appreciate that. Great, fortunately I do not have critical timeline today.
That´s part of my latest crash report:
Process: Adobe Muse CC 
Path: /Applications/Adobe Muse CC 2017/Adobe Muse CC 2017.app/Contents/MacOS/Adobe Muse CC
Version: 2017.0.2 (2017.0.2.60)
Code Type: X86-64 (Native)
Parent Process: ??? 
Responsible: Adobe Muse CC 
User ID: 501
Date/Time: 2017-03-02 16:35:18.526 +0100
OS Version: Mac OS X 10.10.5 (14F2109)
Report Version: 11
Anonymous UUID: AB31D306-95F3-FE7E-D0DD-BF02E717736A
Sleep/Wake UUID: E1187A85-33AE-44C6-9500-11563584FD14
Time Awake Since Boot: 15000 seconds
Time Since Wake: 5100 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: EXC_I386_GPFLT
If you want more of it, let me know.
BTW, I have the exact same issue with the beta version.
Thanks in advance
Was your issue resolved? I was on vacation, and couldn't get to your post. Send me a private message along with your case number if you are still looking for assistance.