6 Replies Latest reply on Mar 6, 2017 1:38 PM by Preran

    Muse shots down immediately after opening a file

    fotoroeder Adobe Community Professional

      I have this issue now for the sixth time and it will not end. I already tried step 1 and step 2 of renewing my CC.

      I start Muse, wait until it shows the screen, sometimes it shows the welcome screen with the files, that I recently used, mostly it does`t show up.

      If I start a new file, I can do this. If I try to open a recent file it quits.

      Chat is closed today (although it should be  open on Mondays from 9:00 to 17:00.

      Are there (wherever) holidays?

      Thanks in advance

      Uwe

        • 1. Re: Muse shots down immediately after opening a file
          kglad Adobe Community Professional & MVP

          reset your preferences - https://forums.adobe.com/thread/1127564 (message 7)

          1 person found this helpful
          • 2. Re: Muse shots down immediately after opening a file
            fotoroeder Adobe Community Professional

            Helpful maybe but too unspecific. There`s no way shown, how to reset my preferences. I am told to delete the muse folder inside my user/library/preferences/adobe.

            Divya already did this and Shikha too, by not deleting but renaming the folder "Adobe Muse CC" into "Adobe Muse CC_old".

            I did this now twice, as you may see:

            Bildschirmfoto 2017-02-27 um 23.00.43.png

             

            To get this folder,one has to click the "ALT" as well in the "Go To" menu. Not until then the "Library" gets revealed.

            Today I also could solve for a short period of time: I reordered my muse file from location to another, so muse couldn`t find

            the suggested muse file. I got asked if I want to delete this from the list, which I confirmed. After this muse worked as expected.

            But now, in the evening, MUSE CRASHES again.

            Maybe and hopefully I get a chat tomorrow from 9-5 as written?

            Uwe

            • 3. Re: Muse shots down immediately after opening a file
              Preran Adobe Employee

              If you are still facing this issue, send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you for further investigation.

              1 person found this helpful
              • 4. Re: Muse shots down immediately after opening a file
                fotoroeder Adobe Community Professional

                I sent it to you as a private message, I really appreciate that. Great, fortunately I do not have critical timeline today.

                Awesome, Gorgeous,

                • 5. Re: Muse shots down immediately after opening a file
                  fotoroeder Adobe Community Professional

                  That´s part of my latest crash report:

                   

                  Process:               Adobe Muse CC [1526]

                  Path:                  /Applications/Adobe Muse CC 2017/Adobe Muse CC 2017.app/Contents/MacOS/Adobe Muse CC

                  Identifier:            com.adobe.Muse.application

                  Version:               2017.0.2 (2017.0.2.60)

                  Code Type:             X86-64 (Native)

                  Parent Process:        ??? [1]

                  Responsible:           Adobe Muse CC [1526]

                  User ID:               501

                   

                   

                  Date/Time:             2017-03-02 16:35:18.526 +0100

                  OS Version:            Mac OS X 10.10.5 (14F2109)

                  Report Version:        11

                  Anonymous UUID:        AB31D306-95F3-FE7E-D0DD-BF02E717736A

                   

                   

                  Sleep/Wake UUID:       E1187A85-33AE-44C6-9500-11563584FD14

                   

                   

                  Time Awake Since Boot: 15000 seconds

                  Time Since Wake:       5100 seconds

                   

                   

                  Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                   

                   

                  Exception Type:        EXC_BAD_ACCESS (SIGABRT)

                  Exception Codes:       EXC_I386_GPFLT

                   

                   

                  If you want more of it, let me know.

                  BTW, I have the exact same issue with the beta version.

                  Thanks in advance

                  Uwe

                  • 6. Re: Muse shots down immediately after opening a file
                    Preran Adobe Employee

                    Hi Uwe,

                     

                    Was your issue resolved? I was on vacation, and couldn't get to your post. Send me a private message along with your case number if you are still looking for assistance.

                     

                    Thanks,

                    Preran