5 Replies Latest reply on Apr 3, 2017 5:47 AM by Dan POPA

    Adobe XD upgrade problem

    wdsw38072275

      I wanted to upgrade the Adobe XD upgrade process in the process to 44% when he interrupted, then tried many times are still the same, feedback to Adobe staff, need 2 days to return, but now I am more anxious need to use the software, so here launched, please help professionals I, the error log is like this:

      Exit Code: 191
      -------------------------------------- Summary --------------------------------------
      - 2 fatal error(s), 2 error(s), 0 warnings(s)

       

      FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.16.7
      FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.16.7). Error code: '191'
      ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
      Adobe.CC.XD
      C:\adobeTemp\ETR8010.tmp\1\SparklerApp\SparklerApp.appxbundle
      0.6.16.7
      x64
      CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
      adbxd:


      Microsoft.VCLibs.140.00
      14.0.24123.0
      x64
      CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
      C:\adobeTemp\ETR8010.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


      false

       

      with error code 1
      ERROR: Failed to install UWP Appx Package
      -------------------------------------------------------------------------------------