3 Replies Latest reply on Mar 18, 2017 4:02 AM by rickp4026048

    Document is licensed for a different user account

    dayne-tabraham Level 1

      Case number: 0221297320

       

      I can not read my ebooks anymore.
      Worked previously but since reinstalling windows, ADE says the book belongs to another account.
      Not sure why this has happened but the books need to be associated with my adobe id.

       

      I can provide proof of purchase to show the files are mine if Adobe needs it.