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Illustrator sucks

New Here ,
Feb 27, 2017 Feb 27, 2017

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Just thought I'd drop in and mention how much I dislike your product, because that's how pissed off I am.

I'd been using the Illustrator Draw app on Android for quite a while, until suddenly there was a new update called something like Vectors.  After the update, I was suddenly required to create an account, albeit free, and I couldn't access any of the content I'd already created until afterward.  Kind of crappy, but sure, I went ahead and created my free account, only to discover that all of the content that I'd created prior to the update has vanished.  Gone.  Charts that I'd created for my classes, gone.  Notes that I'd jotted down, gone.  Important dates and numbers that I needed to remember, gone.

So thanks for that. [removed by moderator]

Sincerely,

Someone who is no longer a customer.

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2017 Feb 28, 2017

Mike,

I'm terribly sorry about all of this. I've sent you a private message so I can try to help figure out what happened to your previous work.

Sue.

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Community Expert ,
Feb 27, 2017 Feb 27, 2017

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Mike,

I am afraid this is the wrong forum; the Illustrator Draw forum is here:

Adobe Illustrator Draw (mobile app)

Without any real knowledge about the application, I hope that someone (there) may help rescue the missing content, so it is at least possible to have something to start on anew.

Such a loss must be quite unbearable.

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Adobe Employee ,
Feb 28, 2017 Feb 28, 2017

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Mike,

I'm terribly sorry about all of this. I've sent you a private message so I can try to help figure out what happened to your previous work.

Sue.

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