5 Replies Latest reply on Feb 28, 2017 12:13 PM by Steve Grisetti

    Why I see error message when I tried to import a .m4v file in Adobe Premier Elements 14?


      I received a video recording of a school play as a .m4v file on a DVD. The size is ~ 3 GB. I tried two different ways to import the file into Adobe Premier Element as shown below:


      (1) Save a copy of the .m4v file to my computer (a PC)'s hard drive and add media from a file.

      (2) Import the .m4v file directly from the DVD.


      In both cases, the system showed the same error message: "Add Media Failure. The importer reported a generic error."  I've edited many .mp4 files and have never run into any issues.


      Any suggestion will be greatly appreciated!




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