2 Replies Latest reply on Feb 27, 2017 9:11 PM by JJMack

    Can't open Raw files in Photoshop or Bridge

    lisab76809984

      I have Photoshop CS6 and I have a Canon Rebel EOS SL1 camera.  I just got a new computer and re-installed photoshop and bridge.  When I open Bridge and try to view my photos that are RAW the photo isn't shown.  If I click on it to open it in photoshop and error box pops up that says: Photoshop cannot open this file.  If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via Help > Updates...

       

      I've tried installing Adobe Camera Raw-7.1 converter and also 9.1.1 converter.  Any other advice?

        • 1. Re: Can't open Raw files in Photoshop or Bridge
          Mohit Goyal Adobe Employee (Admin)

          Hi lisab,

           

          Please download the camera raw plugin 9.1.1 for Photoshop CS6 & Bridge CS6 using the below link and check if that helps.

          Camera Raw installer for Adobe Photoshop CC and CS6

           

          Regards,

          Mohit

          1 person found this helpful
          • 2. Re: Can't open Raw files in Photoshop or Bridge
            JJMack Most Valuable Participant

            The is something wrong you your CS6 Install.  CS6 ACR is version 9.1.1 and should be able to open your RAW files

            EOS Digital Rebel SL1 (EOS 100D, EOS Kiss X7)CR27.44.4

             

            Even an older ACR version 7.4 should be able to open your RAW files. 

            Use CS6 menu  Help>About Plug-in>Camera RAW   check that ACR 9.1.1 is installed... also use menu Help>System Info  copy and paste that info here.

            Capture.jpg

            Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

            Operating System: Windows 8 64-bit

            Version: 6.2

            System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

            Physical processor count: 12

            Logical processor count: 24

            Processor speed: 1995 MHz

            Built-in memory: 40886 MB

            Free memory: 33530 MB

            Memory available to Photoshop: 37123 MB

            Memory used by Photoshop: 85 %

            Image tile size: 1028K

            Image cache levels: 6

            OpenGL Drawing: Enabled.

            OpenGL Drawing Mode: Normal

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: False.

            OpenGL Allow Old GPUs: Not Detected.

            OpenCL Version: 2.1

            OpenGL Version: 2.1

            Video Rect Texture Size: 16384

            OpenGL Memory: 2048 MB

            Video Card Vendor: NVIDIA Corporation

            Video Card Renderer: Quadro 4000/PCIe/SSE2

            Display: 2

            Display Bounds: top=0, left=-1360, bottom=768, right=0

            Display: 1

            Display Bounds: top=0, left=0, bottom=1080, right=1920

            Video Card Number: 1

            Video Card: NVIDIA Quadro 4000

            Driver Version: 21.21.13.7684

            Driver Date: 20170206000000.000000-000

            Video Card Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e2db6b741d55d1c8\nvd3d umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e2db6b741d55d1c8\nv wgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e2db6b741d55d1c 8\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e2db6b741d5 5d1c8\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e2db6b7 41d55d1c8\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e2db6 b741d55d1c8\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e2 db6b741d55d1c8\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64 _e2db6b741d55d1c8\nvwgf2um

            Video Mode: 1920 x 1080 x 4294967296 colors

            Video Card Caption: NVIDIA Quadro 4000

            Video Card Memory: 2048 MB

            Serial number: 90970090970448917498

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

            Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              F:\, 465.2G, 122.0G free

              C:\, 224.2G, 57.6G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

            Additional Plug-ins folder: C:\Photoshop64 Plug-Ins\

             

             

            Installed components:

               ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

               adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

               AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

               AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

               AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

               AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

               AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

               adobe_caps.dll   Adobe CAPS   6,0,29,0  

               AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

               aif_core.dll   AIF   3.0   62.490293

               aif_ocl.dll   AIF   3.0   62.490293

               aif_ogl.dll   AIF   3.0   62.490293

               amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

               ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

               Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

               BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

               boost_date_time.dll   DVA Product   6.0.0  

               boost_signals.dll   DVA Product   6.0.0  

               boost_system.dll   DVA Product   6.0.0  

               boost_threads.dll   DVA Product   6.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

               CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

               data_flow.dll   AIF   3.0   62.490293

               dvaaudiodevice.dll   DVA Product   6.0.0  

               dvacore.dll   DVA Product   6.0.0  

               dvamarshal.dll   DVA Product   6.0.0  

               dvamediatypes.dll   DVA Product   6.0.0  

               dvaplayer.dll   DVA Product   6.0.0  

               dvatransport.dll   DVA Product   6.0.0  

               dvaunittesting.dll   DVA Product   6.0.0  

               dynamiclink.dll   DVA Product   6.0.0  

               ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

               FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

               filter_graph.dll   AIF   3.0   62.490293

               hydra_filters.dll   AIF   3.0   62.490293

               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               image_compiler.dll   AIF   3.0   62.490293

               image_flow.dll   AIF   3.0   62.490293

               image_runtime.dll   AIF   3.0   62.490293

               JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               LogSession.dll   LogSession   2.1.2.1681  

               mediacoreif.dll   DVA Product   6.0.0  

               MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9306  

               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9306  

               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9306  

               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CS6   CS6  

               Plugin.dll   Adobe Photoshop CS6   CS6  

               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

               PSArt.dll   Adobe Photoshop CS6   CS6  

               PSViews.dll   Adobe Photoshop CS6   CS6  

               SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

               ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

               svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

               WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

             

             

             

             

            Required plug-ins:

             

             

               3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Accented Edges 13.0

               Adaptive Wide Angle 13.0

               Angled Strokes 13.0

               Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Bas Relief 13.0

               BMP 13.0

               Camera Raw 9.1.1

               Camera Raw Filter 9.1.1

               Chalk & Charcoal 13.0

               Charcoal 13.0

               Chrome 13.0

               Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Color Halftone 13.0

               Colored Pencil 13.0

               CompuServe GIF 13.0

               Conté Crayon 13.0

               Craquelure 13.0

               Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Crop and Straighten Photos Filter 13.0

               Crosshatch 13.0

               Crystallize 13.0

               Cutout 13.0

               Dark Strokes 13.0

               De-Interlace 13.0

               Dicom 13.0

               Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Diffuse Glow 13.0

               Displace 13.0

               Dry Brush 13.0

               Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Embed Watermark 4.0

               Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Extrude 13.0

               FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Fibers 13.0

               Film Grain 13.0

               Filter Gallery 13.0

               Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Fresco 13.0

               Glass 13.0

               Glowing Edges 13.0

               Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Grain 13.0

               Graphic Pen 13.0

               Halftone Pattern 13.0

               HDRMergeUI 13.0

               IFF Format 13.0

               Ink Outlines 13.0

               JPEG 2000 13.0

               Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Lens Blur 13.0

               Lens Correction 13.0

               Lens Flare 13.0

               Liquify 13.0

               Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Mezzotint 13.0

               Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Mosaic Tiles 13.0

               Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Neon Glow 13.0

               Note Paper 13.0

               NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Ocean Ripple 13.0

               Oil Paint 13.0

               OpenEXR 13.0

               Paint Daubs 13.0

               Palette Knife 13.0

               Patchwork 13.0

               Paths to Illustrator 13.0

               PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Photocopy 13.0

               Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Pinch 13.0

               Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Plaster 13.0

               Plastic Wrap 13.0

               PNG 13.0

               Pointillize 13.0

               Polar Coordinates 13.0

               Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Poster Edges 13.0

               Radial Blur 13.0

               Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Read Watermark 4.0

               Reticulation 13.0

               Ripple 13.0

               Rough Pastels 13.0

               Save for Web 13.0

               ScriptingSupport 13.1.2

               Shear 13.0

               Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Smart Blur 13.0

               Smudge Stick 13.0

               Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Spatter 13.0

               Spherize 13.0

               Sponge 13.0

               Sprayed Strokes 13.0

               Stained Glass 13.0

               Stamp 13.0

               Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Sumi-e 13.0

               Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Targa 13.0

               Texturizer 13.0

               Tiles 13.0

               Torn Edges 13.0

               Twirl 13.0

               Underpainting 13.0

               Vanishing Point 13.0

               Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Water Paper 13.0

               Watercolor 13.0

               Wave 13.0

               Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               Wind 13.0

               Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

               ZigZag 13.0

             

             

            Optional and third party plug-ins:

             

             

               Alias PIX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Analog Efex Pro 2 2.0.12.12

               BackgroundFilter 2.2.21.12

               Color Efex Pro 4 4.3.24.12

               Contact Sheet II 12.0 (12.0x001)

               CUR (Windows Cursor) NO VERSION

               D3D/DDS 8, 55, 0109, 1800

               Dfine 2 2.2.21.12

               ElectricImage 13.0

               Face Control II 2.00

               Fine Touch 3.25

               FineStructuresFilter 2.2.21.12

               GREYCstoration NO VERSION

               HDR Efex Pro 2 2.2.24.12

               HotPixelsFilter 2.2.21.12

               HSB/HSL 13.0

               ICO Windows Icon/Favicon NO VERSION

               Import from FastPictureViewer Codec Pack 3.8.0.96

               JPEG XR 1, 1, 0, 0

               Lazy Nezumi Pro 17.2.24.1614

               Lighting Effects Classic 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Luce NO VERSION

               Merge to HDR Efex Pro 2 2.2.24.12

               Nik Collection Selective Tool 2.1.28

               NormalMapFilter 8.55.0109.1800

               Picture Package 12.0 (12.0x001)

               Reduce Noise v8 8.0.1.0

               ScriptListener 13.0

               SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               ShadowsFilter 2.2.21.12

               Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12

               Sharpener Pro 3: (2) Output Sharpener 3.1.21.12

               Silver Efex Pro 2 2.2.24.12

               SkinFilter 2.2.21.12

               SkyFilter 2.2.21.12

               SoftImage 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               StarFilter Pro 3 3.0.5.1

               StrongNoiseFilter 2.2.21.12

               SuperPNG 2.0

               Viveza 2 2.1.21.12

               Wavefront RLA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Web Photo Gallery 12.0 (12.0x001)

            Plug-ins that failed to load: NONE

            Flash:

               PaintersWheel

               SVG Layers

               Photo Collage Toolkit

               Mini Bridge

               Kuler

            Installed TWAIN devices: NONE