Sorry for the frustrating experience. I will look into this and get it resolved.
Can I ask if you received the email confirmation of the cancellation back in November as we have no record of the cancellation in our system, so would like to investigate this further.
Thank you for your response. I really appreciate you helping me out with
I have absolute confidence in the fact that I cancelled this service. I
also received an email saying that I had cancelled. I unfortunately cannot
provide you with the email because I deleted it long ago, thinking it
unnecessary to keep an email for a service I no longer subscribe to. Would
you keep every email from every service you have unsubscribed from?
However, If you want some evidence, you can clearly see from my history
that I downloaded just 10 pictures on the first day that I signed up for
the free trial and haven't downloaded any since then.
It seems as if Adobe is scamming me, and I'm just not sure what to do
because it is a huge financial burden to my wife and I. Based on my
research, I am not the only one who has been taken advantage of in this
way. It appears that many others have had this same experience...they
signed up for the free trial, deleted it a few days later only to be
continually billed and forced to pay an astronomical fee to RE-cancel it
while Adobe claims they never cancelled at all.
I am really disappointed with Adobe as a company right now. I have used
adobe multiple times in the past, and I was planning to recommend it to my
friends, but now there is no way I could do that unless this is
resolved.What would you do if you were in my situation? Is there anything
else I could do to be reimbursed that $128? Can you get me in contact with
someone who can do this for me?
On Wed, Mar 1, 2017 at 6:13 AM, Beverley Gray <firstname.lastname@example.org>
I've sent you a private message with further details.
1 person found this helpful
I would like everyone to know that Adobe representatives were quick to respond to my concerns. Though I didn't have much success talking on the phone, the forum rep was very polite and responsive. They have since reimbursed me for all the months I was being charged for the service as well as the cancellation fee.