We have an swf loading flash video on a page that only some
users can see.
(links to page and source fla are below)
It is creating us hell as the client cannot play the flv! We
have ruled out local factors with the client as the client has both
Mac and Vista and experiences the problem on both platforms.
Likewise we have ruled out firewall issues as he has issues at both
home and work. There are a couple of others in his workplace that
have the same problem but everyone else in his workplace can play
the file. Client reports that associates elsewhere also cannot play
This is the problem:
1. Client can see the swf on the page.
2. The flv starts to play but stops.
All our testing comes up fine however we have been able to
report one instance of a problem - on an XP machine on a 512kb
download - the connection was really slow and the flv failed to
load. The client is on a fast connection so I think we can rule out
connectivity being an issue. Having said that - even on a slow
connection the flv should load with a pre-loader and play (the guy
that did this fla file says it has a preloader and all will be fine
and when I question him further he says there are no issues ... so
I need help!!!!!! as there are obviously issues.
So it's down to detective work.
We are attempting to isolate any issues with the CMS which
may be contributing to it. The other obvious place to start is to
examine the fla so I am here to see if anyone can examine our fla
and make comments/suggestions. Pull it apart - PLEASE. Think of
anything you can possibly suggest.