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Accordion panel issue in Phone and Tablet version in Google Crome

New Here ,
Feb 28, 2017 Feb 28, 2017

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I have accordion panels in two of my Web sites. The Phone and Tablet versions work well in all browsers but Google Chrome, where the accordion doesn't stay open; it just closes immediately. You can see the issue at chilcanobar.com and coolperu.com

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correct answers 1 Correct answer

LEGEND , Mar 01, 2017 Mar 01, 2017

What exact(!) Muse version are you using?

Did you clear the browser cache and try again?

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LEGEND ,
Mar 01, 2017 Mar 01, 2017

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This has been discussed here over and over and over again. The issue was introduced by a mobile Chrome update. Although it is a Chrome issue, the Muse team released a bug fix update some weeks ago: https://forums.adobe.com/thread/2277062

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LEGEND ,
Mar 01, 2017 Mar 01, 2017

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But on your desktop version you have an issue too, with your accordion. Once it is opened and the content pushes inside the footer area,

users cannot click other tabs, not before they close the opened tab. Scrolling up or down does not work either-it scrolls sideways.Bildschirmfoto 2017-03-01 um 10.24.00.png

Not the answer you expected (this answer already came from Guenter) but maybe it makes it better for users anyway.

It seems, that, obvious, the hedge lays above the accordion? This has nothing to do with the Chrome Issue as told before.

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New Here ,
Mar 01, 2017 Mar 01, 2017

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While the information can be read by the audience, it is not an issue for us. The problem exists only in the Tablet and Phone versions when using Google Chrome browser. The browser and Muse has been updated already; however, the issue persists.

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LEGEND ,
Mar 01, 2017 Mar 01, 2017

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What exact(!) Muse version are you using?

Did you clear the browser cache and try again?

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New Here ,
Mar 01, 2017 Mar 01, 2017

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2017.0.2.60, CL 803255

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LEGEND ,
Mar 01, 2017 Mar 01, 2017

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In this case, someone with mobile Chrome browser should check …

(I assume, you have re-published the site with the new version of Muse )

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New Here ,
Mar 01, 2017 Mar 01, 2017

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Thank you! Clearing the browser cache did it. Simple as that; have to keep this step on my troubleshooting. Thank you!

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