9 Replies Latest reply on Mar 6, 2017 3:23 PM by ManiacJoe



      Good afternoon.  I recently purchased some presets from another company...Luxe and when I open the presets, it says I need to use or purchase a license code.  I found a code and used it and it wasn't accepted.  Why do I need to make further purchases to use the presets?  Am I not doing something correctly?

        • 1. Re: Presets
          dj_paige Level 10

          You probably need to address these questions to Luxe.

          • 2. Re: Presets
            tonjap9369700 Level 1

            Thank you, I will.  I was going to contact them first, but the message I received seemed to be from Adobe and not them.  I will send them a message as well.

            • 3. Re: Presets
              dj_paige Level 10

              Can you tell us the exact word-for-word message, better yet show a screen capture? Why do you say the message appeared to be from Adobe? I'm really unclear about what is happening to you.

              • 4. Re: Presets
                tonjap9369700 Level 1

                I am currently at work so I am away from the computer that has those loaded.  I will shoot you that when I get home, but what I am getting is this:  I downloaded the presets (I am very new to this so bear with me) and when I click on them...each one...like I'm going to use it, an Adobe screen pops up and says I have a license and wish to use it and gives me the space for a 16 digit license number and a second choice of I wish to buy a license. I'm not sure why I would have to buy additional licenses for presets I bought from another company.  Again, I can better give you exact verbiage later on this evening.

                • 5. Re: Presets
                  dj_paige Level 10

                  Are you clicking on these presets in your operating system, or in Lightroom?

                  • 6. Re: Presets
                    tonjap9369700 Level 1

                    Good question.  Probably operating system.  What I did:  I purchased them and then downloaded them.  They saved to a file on my computer.  I went to check them out and I clicked on one (subsequently clicked on others to see if the message was the same on all) and that's when I got the license message.  I'm brand new to this so it's probably operator error.

                    • 7. Re: Presets
                      dj_paige Level 10



                      By the way, have you actually successfully launched Lightroom so far?

                      • 8. Re: Presets
                        tonjap9369700 Level 1

                        Hi. Sorry I haven't been back on.  My internet at my house is messed up at the moment, but I took some shots with my cell phone of the screens and will email those later.

                        In the meantime, I asked Luxe about the issue and they said it sounded like it was on your end....that my Adobe license has probably expired? Does that sound right? Is there something I need to do in that regard?

                        Thank you!


                        • 9. Re: Presets
                          ManiacJoe Adobe Community Professional

                          Something odd is still going on.

                          Nothing about presets has anything to do with licensing.


                          The presets are nothing more than text files with the LrTemplate file extension.

                          If LR will not install them for you, you can manually do it by:

                          Unzipping the presets, if necessary.

                          Using Finder or Explorer, navigate to your presets folder (develop vs brush)

                          Create a folder to put them in.

                          Copy the presets to the new folder.


                          See the link in DJ's response above.

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