We have 7 licenses for Adobe Professional 10 that came via electronic distribution. Five licenses were purchased in 2011 and 2 were purchased in 2012. Four of the licenses belong to staff members who now have new computers. How do I give them access to those licenses again?
When you have a non-functioning computer and can't deactivate a serial number
Be sure to ONLY ask for activation support to adjust your activation count
Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990
Download & Install instructions https://forums.adobe.com/thread/2003339
-kglad links in reply #1 here https://forums.adobe.com/thread/2260248 will help
-you will need to enter your original serial number during install for non-Cloud programs