4 Replies Latest reply on Mar 6, 2017 11:04 PM by Christiaan Mulder

    After effects 2017 error: file cannot be imported the .jpeg file is damaged or unsupported

    Christiaan Mulder

      Hi.

       

      I've encountered an error, as stated in the title when I try to import a jpeg file. In the past I've used Photoshop to simply gust save the file with RGB ... (forgot the full terminology) and boom, it worked.

       

      Since I only use AE and have no othher need for Photoshop, I've not renewed Photoshop again.

       

      When I encountered this error again, I've upgraded to the latest version of AE again, but it is still not working. There is nothing wrong with the jpeg file.

       

      Your informed insight would be highly appreciated.