3 Replies Latest reply on Apr 27, 2017 1:25 AM by Adorobat

    User prompted to configure digital IDs when it's already configured


      I have a user that is being prompted to configure digital IDs every time she tries to sign a document instead of prompting for the password for configured ID. If she goes into the ID preferences and unlocks the ID first then it will work. This is completely unusable for the user as she has to sign many many documents per day. The only solution I can find is to set her ID to never require a password which completely destroys the purpose and security of the system.