2 Replies Latest reply on Apr 11, 2017 5:20 PM by Kevin-Monahan

    After effects 2015.1 has stopped working...

    techMRD

      After effects keep crashing over and over.  Just opening a project and hitting space to start the render... crashes after about 5 seconds.

       

      i7, 32GB ram, Nvidia 1080... powerful machine.

       

      Tried clearing caches and tweaking many many settings, updating video card... I'm at a loss why it keeps crashing.

       

      Process:                AfterFX.exe [5368]

      Path:                   D:\Programs\Adobe After Effects CC 2017\Support Files\AfterFX.exe

      Product Version:        14.1.0.57

      File Version:           14.1.0.57

      Code Type:              x64

      Parent Process:         explorer.exe [4216]

       

      Date/Time:              2017-03-03 15:16:56 Eastern Standard Time

      OS Version:             10.0.14393.0

      Report ID:              69f9bfa2-2504-452a-b5b0-21306a3c8ef0

       

      Time Awake Since Boot:  3900 seconds

       

      Crashed thread:         81 [8140] THREAD_PRIORITY_HIGHEST

       

      Exception Code:         EXCEPTION_ACCESS_VIOLATION

      Exception Parameters:   Access violation reading location 0x00000000ffffffff

      Exception Message:      3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

       

      Application Specific Information:

      D:\Programs\Adobe After Effects CC 2017\Support Files\Plug-ins\Effects\Keylight\KeylightPro.AEX

       

      Thread 81 Crashed: [8140] THREAD_PRIORITY_HIGHEST

      0 ntdll               0x00000000be056c24 ? ZwWaitForMultipleObjects + 20

      1 KERNELBASE          0x00000000bb36c2cf ? WaitForMultipleObjectsEx + 239

      2 KERNELBASE          0x00000000bb36c1ce ? WaitForMultipleObjects + 14

      3 KERNEL32            0x00000000bd3802dc ? BasepReportFault + 1420

      4 KERNEL32            0x00000000bd37fdf3 ? BasepReportFault + 163

      5 KERNELBASE          0x00000000bb37608b ? UnhandledExceptionFilter + 571

      6 ntdll               0x00000000be05ed1b ? memset + 9115

      7 ntdll               0x00000000be046bd6 ? _C_specific_handler + 150

      8 ntdll               0x00000000be05ab9d ? _chkstk + 285

      9 ntdll               0x00000000bdff9913 ? RtlImageNtHeaderEx + 1155

      10 ntdll               0x00000000be059cba ? KiUserExceptionDispatcher + 58

      11 KeylightPro         0x000000007313b5dd ? main + 5547485

      12 KeylightPro         0x0000000072cc03e4 ? main + 848868

      13 KeylightPro         0x0000000072c3358b ? main + 271755

      14 KeylightPro         0x00000000730980d7 ? main + 4878551

      15 KeylightPro         0x00000000730980b9 ? main + 4878521

      16 KeylightPro         0x00000000730a15ed ? main + 4916717

      17 KeylightPro         0x0000000073144197 ? main + 5583255

      18 KERNEL32            0x00000000bd368364 ? BaseThreadInitThunk + 20

      19 ntdll               0x00000000be0170d1 ? RtlUserThreadStart + 33

       

      Thread 81 [8140] crashed with X86 Thread State (64 - bit) :

        rax: 0x9000210082effd0f rbx: 0x00000000ffffffff rcx: 0x9000210082effd0f rdx: 0x3b02c2732c41e626

        rdi: 0x0000000000000001 rsi: 0xffffffffffffffff rbp: 0x0000000055277760 rsp: 0x0000000097f1f628

         r8: 0x000000000001ef10  r9: 0x0000000000000007 r10: 0xfffffffffffffffa r11: 0x000000007313b600

        r12: 0x3b02c2732c41e626 r13: 0x0000000000000059 r14: 0x0000000000000001 r15: 0x9000210082effd0f

        rip: 0x000000007313b5dd

       

      System Information:

        Processor Architecture:      PROCESSOR_ARCHITECTURE_AMD64

        Number of processors:        4

        Processor type:              PROCESSOR_AMD_X8664

        Processor level:             6

        Processor revision:          24067

        Active processor mask:       0xf

        Page Size:                   4096

        Allocation granularity:      0x10000

        Minimum application address: 0x0000000000010000

        Maximum application address: 0x00007FFFFFFEFFFF