cannot edit on Adobe acrobat pro

[pemillap35504001]

Hi

I'm trying to edit a doc on adobe acrobat pro, it takes me to start now and then to the different subcriptions. Then when i select the subcription for editing, it says i already purchased the product. So i dont know know to start editing.

[Test Screen Name · Accepted solution]

That screen shot is the free software Acrobat Reader, I think. You should check. If it is, you need Acrobat Pro instead - not enough to subscribe, Reader doesn't change. You end up with both apps and have to choose.

[Adorobat]

Hi pemillap35504001,

I am sorry for the delay in response.

As mentioned above, you need to install Acrobat Pro DC on your computer.

Could you please try installing Acrobat DC on your computer from the following link?

Download and install Acrobat DC subscription

Please feel free to update this discussion in case you need further assistance.

Thanks!

Shivam