could not load the document

[EzioWang]

As same as title, I just can't load XD file.

I had already recorded screen video. This is the link:  could not load the document - YouTube 

How should I do?

[elainecc]

Question: are you able to open a UI kit?

Thanks,

-Elaine

[vibo]

I trying open ui kit, but i see this error: http://joxi.ru/812MWJltDMWvrJ

[elainecc · Accepted solution]

It's likely you're experiencing this issue: [Windows] Cannot save file for users with complex characters in user names (G13648) – Adobe XD Feedb...  Upvote it so that we can notify you when this issue is resolved. This should be fixed soon!

-Elaine