2 Replies Latest reply on Mar 6, 2017 10:44 AM by EvilBugQueen1

    Stock Image Crashes Illustrator

    anned24433363

      Hi, I purchased this image: Realistic red maple leaf isolated on white background - image | Adobe Stock and every time I try to open it, Illustrator crashes. I have tried closing all of my Adobe apps, rebooting, nothing. I just get a blank black screen and Illustrator stops responding. 

      I am using a Mac, with the latest versions of all the apps. This is the first time that this has happened to me with a stock image - images I've downloaded before are still opening fine.

       

      Screen Shot 2017-03-04 at 10.41.26 AM.png

       

      This is the error message I get from Illustrator:

      Date/Time:       2017-03-04 10:51:10 -0700

      OS Version:      Mac OS X 10.11.6 (Build 15G1004)

      Architecture:    x86_64

      Report Version:  22

       

       

      Command:         Illustrator CC

      Path:            /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

      Version:         21.0.2 (21.0.2)

      Parent:          launchd [1]

      PID:             21616

       

       

      Event:           hang

      Duration:        1.10s (process was unresponsive for 123 seconds before sampling)

      Steps:           11 (100ms sampling interval)

       

       

      Hardware model:  MacBookPro10,1

      Active cpus:     8

       

       

      Fan speed:       2163 rpm

       

       

      --------------------------------------------------

      Timeline format: stacks are sorted chronologically

      Use -i and -heavy to re-report with count sorting

      --------------------------------------------------

       

       

      Heaviest stack for the main thread of the target process:

        11  start + 1 (libdyld.dylib + 13741) [0x7fff8eee95ad]

        11  ??? [0x10051288d]

        11  ??? [0x100522150]

        11  ??? [0x10059b1d5]

        11  ??? [0x10c38c108]

        11  -[NSApplication run] + 796 (AppKit + 249330) [0x7fff862e3df2]

        11  ??? [0x10c38c828]

        11  ??? [0x10aa1cd40]

        11  ??? [0x10aa1c093]

        11  ??? [0x10059c8f2]

        11  ??? [0x10aa1bfdc]

        11  ??? [0x10c386585]

        11  ??? [0x10c386b12]

        11  ??? [0x10c387423]

        11  ??? [0x10059c8f2]

        11  ??? [0x10c387559]

        11  ??? [0x10c38641d]

        11  ??? [0x100598cb0]

        11  ??? [0x100523351]

        11  ??? [0x100660d34]

        11  ??? [0x10054c341]

        11  ??? [0x100553853]

        11  ??? [0x100553df1]

        11  ??? [0x10055fd79]

        11  ??? [0x10055b3ce]

        11  ??? [0x100b61ec7]

        11  ??? [0x1029a095e]

        11  ??? [0x102cdc9d1]

        11  ??? [0x102cdd37f]

        11  ??? [0x102d11e7f]

        11  ??? [0x102d1326a]

        11  ??? [0x102d1491c]

        11  ??? [0x102c98972]

        11  ??? [0x102c98d5b]

        11  ??? [0x102c9919e]

        11  ??? [0x102c8f125]

        11  ??? [0x102c8f98f]

        11  ??? [0x102ca35be]

        11  ??? [0x102ca5d0c]

        11  ??? [0x1029acdfe]

        11  ??? [0x102df0054]

        11  ??? [0x102df2dc6]

        11  ??? [0x102b80f0c]

        11  ??? [0x102b80c0d]

        11  ??? [0x102b74317]

        11  ??? [0x102b7439b]

        6   ??? [0x102b7d01a]

        6   ??? [0x102b7dc90]

        5   ??? [0x102b710e4]

        5   ??? [0x102b703df]

        5   ??? [0x102b6fe7a]

        5   ??? [0x102b6fcc5]

        4   ??? [0x102b77c2b]

        4   ??? [0x102b881d4]

        4   ??? [0x102b88162]

        4   ??? [0x102b87207] (running)

       

       

       

       

      Process:         Adobe Illustrator (Illustrator CC) [21616]

      Path:            /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

      Architecture:    x86_64

      Parent:          launchd [1]

      UID:             501

      Task size:       126760 pages (+6)

      CPU Time:        1.002s

      Note:            Unresponsive for 123 seconds before sampling

      Note:            5 idle work queue threads omitted

       

       

      Thanks!