2 Replies Latest reply on Mar 6, 2017 7:22 PM by robertb92372983

    Another develop module disabled question.

    robertb92372983

      Okay first off, if you will reply with this answer: Lightroom doesn't launch or closes automatically after splash screen

       

      Or with this answer:Lightroom 5.5 "Develop Module Disabled, please renew your membership"

       

      Then I need more guidance because neither seems to apply to me. I run the latest IOS software and having searched and searched, I simply cannot find these files and do as the instructions state. I was trying to go on with customer support but was cut off yesterday, and like many I am busy so I am hoping someone has an answer. I'll try later if needs be.

       

      I recently resubscribed to CC and when I sign in and use the desktop app, it allows me to download Lightroom and photoshop. I already completely removed everything and reinstalled it, but no luck. I try signing out and back in but again no luck. Photoshop goes through an endless cycle of wanting me to sign in, saying my subscription is confirmed and then making me sign in again and again. Lightroom does similar. I cannot get past the 'develop module disabled' screen there.

       

      So my question is, on my Mac, where superficially do I find the files? I search on the finder for 'SLCache' and theres nothing. Its similar for other solutions discussed in the posts I linked to.

       

      Any help is really helpful, I am beyond frustrated.

        • 1. Re: Another develop module disabled question.
          Sahil.Chawla Adobe Employee

          Hi robertb,

           

          There are two libraries on mac: -

           

          ~Library - User library

          Library - System Library

           

          Click Go > Go to folder then type Library

           

          Once you are in the System library then try the steps mentioned below: -

           

          NOTE: Perform this procedure two times, once each for the SLCache and the SLStore folders.

           

          Mac: Use the Finder to navigate to

           

          Library/Application Support/Adobe/SLStore

          Library/Application Support/Adobe/SLStore.

           

          Control-click the folder and choose Get Info. Expand the Sharing & Permissions section. Click the lock icon in the lower-right corner. Enter your administrator username and password when prompted, and then click OK. Set permissions: System: read/write Admin: read/write Everyone: read/write

           

          Set permissions: System: read/write, Admin: read/write, Everyone: read/write.

           

          Let us know if it helps.

           

          Regards,

          Sahil

          1 person found this helpful
          • 2. Re: Another develop module disabled question.
            robertb92372983 Level 1

            After an hour with tech support who did this procedure on my computer, the problem remains evidently because I have slightly older software, even if it has been updated. Its very confusing. I will be getting with support again this week and see if there is a solution.

             

            Its quite unfortunate because I never had any issues before until lately.