3 Replies Latest reply on Mar 13, 2017 7:15 AM by Nanaky

    Oops! this document couldn't be opened issue

    feliciaHAforbes

      Hi there

       

      I've been constantly having issues of late once I transfer from Adobe Digital to my Kobo. The document seems to transfer to the Kobo but when I try to open it from the Kobo, I get the below message:

       

      Oops!  This document couldn't be open...

      This document is protected by Adobe Digital Rights Mangement (DRM) and is not currently authorized for use with your Adobe ID... Please sign in with the authorised A. ID and try again.

       

      BUT, there is nothing wrong with my ID and my computer is authorised.  I tried to download another book and it worked.

       

      The books that I am download are from our local library and are EPUB books directly accessed from the Overdrive section of our library.

       

      I am using a PC Windows 7.

       

      Please assist with this issue.

       

      Thank you

      Felicia