1 2 Previous Next 51 Replies Latest reply on May 29, 2018 6:08 PM by Michael J. Hoffman

    Unable To Share Or Save To Camera Roll

    2oh1 Level 1

      I'm baffled. Please help!

      When I try to save certain images in LR Mobile to my camera roll, LR Mobile says "Allow access to camera roll." I click OK, but nothing happens. The photo doesn't get saved to the camera roll.  If I go back to the photo in LR Mobile and try again, I'll get that popup again asking me to allow access to the camera roll even though I just clicked OK!  Fine.  I click OK again and nothing happens, again.

      If I go into iOS settings > privacy > photos, I see that Lightroom already has permission, so clearly something is wrong here.

      The same thing happens if I try to share the image or open it in another app, like Instagram. I'll click share, choose a size, choose Instagram... and nothing happens. I'm taken back to the photo in LR.

      I don't remember when saving and sharing stopped working for me, but it's been broken for a while and I'd really like to fix it.

      Keep in mind, this doesn't seem to happen with every image in LR Mobile - only some of them.

      Obviously, I've tried restarting my device and I've tried deleting LR Mobile and installing it again.

      What else can I try to fix this?

      IMG_1844.PNG

        • 1. Re: Unable To Share Or Save To Camera Roll
          greule Adobe Employee

          Have you tried to give Lightroom access to the camera roll under iOS settings->Privacy->Photos. After that you should be able so save.

          Hope that helps.

           

          Guido

          • 2. Re: Unable To Share Or Save To Camera Roll
            2oh1 Level 1

            I literally said above that I went into iOS settings > Privacy > Photos to make sure Lightroom has access to my photos.  It does.  I assume you only read the title, which is kind of frustrating.

             

            LR Mobile has been given access to my camera roll.  Sometimes saving works.  More often, it doesn't.  But this isn't just about saving.  I can't share photos from LR Mobile with apps like Instagram even though I used to be able to (I used to do this all the time), and LR Mobile can't share with Airdrop.  My icon for my Mac shows up, but when I click it, it says Failed in red letters.  Then I'll try again with a different photo and it'll work.

            • 3. Re: Unable To Share Or Save To Camera Roll
              greule Adobe Employee

              Do you still see the "Allow access to the camera" alert. If not what failure message did you get when Instagram share failed?

              • 4. Re: Unable To Share Or Save To Camera Roll
                2oh1 Level 1

                IMG_1853.PNG

                 

                IMG_1854.PNG

                 

                When I try to import a photo into Instagram, I don't get a failure message.

                 

                I open an image in LR Mobile.  I click the share icon, then click 'share' with the gear icon.  I choose a size to share and then I choose Instagram...  but instead of being taken to Instagram, I'm taken back to the photo in LR Mobile because nothing happened.

                 

                If I try again, but this time, I try to share via Airdrop, this happens:

                 

                IMG_1858.PNG

                FAILED.

                 

                ...the question is, WHY?

                • 5. Re: Unable To Share Or Save To Camera Roll
                  2oh1 Level 1

                  Oh...  and here's proof that I'm still seeing the "Allow access to the camera" alert.

                   

                  Let's do it again.  Open the image, click the share icon.  Click Save to camera roll:

                   

                  IMG_1859.PNG

                  Next, I click the size I want (but it won't matter which size I choose).

                   

                  IMG_1861.PNG

                   

                  You've already seen above that LR Mobile has access to my camera roll.

                   

                  But it's not just the camera roll.

                   

                  I can't share the image from LR Mobile, with Instagram for example.  And I can't share it with Airdrop.

                   

                  Something is going wrong here.  I'm not the first to experience this either.  A google search shows others have, but I haven't been able to find solutions.

                   

                  I'm using an iPhone 6 Plus with the latest version of iOS (10.2.1), but I think I've been experiencing this since before this latest iOS update.

                  • 6. Re: Unable To Share Or Save To Camera Roll
                    greule Adobe Employee

                    Have you tried to force quit Lr Mobile to see if a restart helps. Or even a restart of your device. Did I get it right that e.g. AirDrop sharing via photos app works for you?

                    • 7. Re: Unable To Share Or Save To Camera Roll
                      2oh1 Level 1

                      "Did I get it right that e.g. AirDrop sharing via photos app works for you?"

                       

                      AirDrop via the Photos app works for me, otherwise I couldn't have shared the images above.  AirDrop via Lightroom Mobile fails for me, as seen from one of the images above.  The images above were captured using screen-captures (pressing the home button and power button at the same time).

                       

                      "Have you tried to force quit Lr Mobile to see if a restart helps."

                       

                      Yes.

                       

                      And I've tried restarting my iPhone.

                       

                      And I've tried deleting LR Mobile and reinstalling it.  And I've tried deleting LR Mobile, restarting my iPhone, and then reinstalling LR Mobile.

                       

                      Again, to be crystal clear here...  some photos in LR Mobile can be shared/saved/etc, but others can't.  More often than not, LR Mobile can't save/share images.  And I have no idea why.

                      • 8. Re: Unable To Share Or Save To Camera Roll
                        greule Adobe Employee

                        When you say some can be shared/saved etc and others are not it would be interesting to know if you can always share e.g. local imported photos from the camera roll but not synced raws from LrD e.g., or local imported photos created by another app etc ...Does it make a difference when you turn off "Load Full Resolution" from the Lr Mobile settings? When you have identified a photo which always fails, could you add this photo to a collection eg. named "for debug" so that I can have a look at the server-side. - Guido

                        • 9. Re: Unable To Share Or Save To Camera Roll
                          2oh1 Level 1

                          I don't ever import photos from the camera roll into Lightroom.  I'm a photographer.  I import photos from an SD card into Lightroom on my Mac and then sync to LR Mobile.  99% of the time, I've been importing jpegs, not RAW (partly because I only started using Lightroom this past year).

                           

                          "Does it make a difference when you turn off "Load Full Resolution" from the Lr Mobile settings?"

                           

                          I don't know, since this problem doesn't affect all photos.  It seems to only affect some, and I have no idea why.  Is there a way to force LR Mobile to reload all images from scratch - or, in other words, re-sync everything?  I ask because I can flip that toggle to load full resolution, but I still find myself with images (some, not all) which cannot be saved or shared from LR Mobile.

                           

                          Here's an image I can share.  I'm doing this now...

                           

                          IMG_1884.PNG

                           

                          And here's an image I can't share.  Again, I'm doing this now.  It asks me to give access to my camera roll even though I just shared another image to my camera roll, thus proving LR Mobile has ******** access.  But, fine.  I press OK, and nothing happens.

                           

                          IMG_1882.PNG

                           

                          Do a search through the forum here and you'll see that I'm not the first to find this error, but other threads went unanswered.

                          • 10. Re: Unable To Share Or Save To Camera Roll
                            2oh1 Level 1

                            "When you have identified a photo which always fails, could you add this photo to a collection eg. named "for debug" so that I can have a look at the server-side. - Guido"

                             

                            Do you mean "move to" or "copy to" ...?  I don't see an option in LR Mobile to "add to"  ...It'd be helpful if you clearly explained what you want me to do.  I'll do it.

                            • 11. Re: Unable To Share Or Save To Camera Roll
                              greule Adobe Employee

                              Just copy the photo which to a collection named "for debug" .

                              • 12. Re: Unable To Share Or Save To Camera Roll
                                2oh1 Level 1

                                Gotcha!  I've done that.  The photo in question (which can't be shared or saved) is in a new collection titled "for debug"  ...what's next?

                                • 13. Re: Unable To Share Or Save To Camera Roll
                                  2oh1 Level 1

                                  Why was this question marked as "Answered" ...?  It's definitely not answered yet, though I'm hoping it will be.  My question has been replied to, and I'm thankful for that, but the problem still exists - unsolved.  I have photos in LR Mobile that cannot be shared or saved, but others can be.  Something's definitely wrong here...  but what?  I hope we find out.

                                  • 14. Re: Unable To Share Or Save To Camera Roll
                                    greule Adobe Employee

                                    Ah. I see. You should avoid the "?" within the file name. Could you give it a try without using a question mark within the file name.

                                    Hope this helps. - Guido

                                    • 15. Re: Unable To Share Or Save To Camera Roll
                                      2oh1 Level 1

                                      OK, it does appear that question marks are the issue.  Now that we've found that bug, can we get it fixed?  I wonder what other punctuation LR Mobile doesn't like?  I'll have to do some experimenting to see if I can figure it out.  (EDIT: I didn't find anything else, but I only tested punctuation that I've used in photos synced with LR Mobile, so there could be something I didn't find).

                                       

                                      Is there an easy way in Lightroom for Mac to find & remove all question marks from file names?

                                       

                                      For the record, in case anybody sees this comment and wonders why in the heck I'd use punctuation in titles (which ended up getting converted into file names at some point), I've been using complete sentences as photo titles for over a decade.

                                      • 16. Re: Unable To Share Or Save To Camera Roll
                                        MadilynRose

                                        I am having the same problem and I have no punctuation in my images.

                                        • 17. Re: Unable To Share Or Save To Camera Roll
                                          MadilynRose Level 1

                                          Wait, apparently I have a semicolon in there, so I will remove and hope for the best. So frustrating, it shouldnt matter.

                                          • 18. Re: Unable To Share Or Save To Camera Roll
                                            Runspud Level 1

                                            That just worked for me.  with an iOS update the default must have changed because i hadn't had an issue saving to camera roll before.  going in and changing via your suggestion has me up and running again.  Thank you!

                                            • 19. Re: Unable To Share Or Save To Camera Roll
                                              AlfonsoDMarquez

                                              I have upgraded phones to the iPhone X, setup as new phone and installed everything from scratch. When trying to save a photo from LR Mobile into the Camera Roll it sometimes works, but, if in an instance, I want to re-download the same photo, it will bring up the access error despite the fact that 5 minutes before it was able to download/save the image. Any suggestions ?

                                              • 20. Re: Unable To Share Or Save To Camera Roll
                                                greule Adobe Employee

                                                Hi Alfonso. What type of access error are you seeing? When you open up the photos app on your device are you able to get the photo loaded? - Guido/ Lr Mobile QE

                                                • 21. Re: Unable To Share Or Save To Camera Roll
                                                  AlfonsoDMarquez Level 1

                                                  Hello there.

                                                   

                                                  its not a consistent error... For some pictures in a collection, I try to ”Save to Camera Roll -> Small - 2048px” and then the error comes up and says “Allow Access to Camera Roll”, the I try again with the very next picture, same collection, same naming convention, same day, same everything pretty much, and it would save it normally.

                                                  then I check the camera roll, and the one it gave me error, is not there, and the one thta did not present the error is there.

                                                   

                                                  note - I have been using LR Mobile on iPhone 7 for over q year now, without any issues what so ever. This just appear after the upgrade to iPhone X few days ago. If the problem is not clear, please let me know and Ill be glad to record a video.

                                                   

                                                  Thanks

                                                  • 22. Re: Unable To Share Or Save To Camera Roll
                                                    greule Adobe Employee

                                                    Did I get it right that Lr Mobile was part of the ios-backup which you used to setup your iPHoneX.

                                                    Could you double check under iOS Settings-> Privacy->Photos...that Lightroom Mobile is listed and set for read+write access.

                                                     

                                                    Hope this helps. - Guido/ Lr Mobile QE

                                                    • 23. Re: Unable To Share Or Save To Camera Roll
                                                      AlfonsoDMarquez Level 1

                                                      Guido,

                                                       

                                                      Lr Mobile is not part of a back up restore. I have restored the phone (formated/insatlled the OS from scratch) and set it up as a new phone, installing everything from scratch w/o any type of backup restore. When opened LR for the first time, it pops the request for access to Camera Roll, camera, mic, etc..., and looking into the privacy settings Lr is listed and has read/write access to the "Photos"

                                                       

                                                      Still, some of the pictures in LR Mobile, I try to save, and it works, and some, doesn't. It does not seem to be an authorisation issue, as some of the photos it saves, and some doesn't.

                                                       

                                                      Any thoughts ?

                                                       

                                                      Thanks

                                                      • 24. Re: Unable To Share Or Save To Camera Roll
                                                        greule Adobe Employee

                                                        Could you add such a problematic photo to a forDebug collection and send me your Adobe-id via a private message. Then I can have a look a the server-side. Thanks in advance- Guido

                                                        • 25. Re: Unable To Share Or Save To Camera Roll
                                                          AlfonsoDMarquez Level 1

                                                          Guido,

                                                           

                                                          thanks for the prompt response. As this is a total random issue I cant just save 1 photo into the collection. i have made a video and uploaded to youtube with the issue - LR Issues - YouTube

                                                           

                                                          as I mentioned, there is no script, just picking and choosing random photos.

                                                           

                                                          Perhaps you can tell me if this helps ?

                                                          Btw, I did update with the new version that was released yesterday, but the problem persists.

                                                           

                                                          thanks

                                                          • 26. Re: Unable To Share Or Save To Camera Roll
                                                            garsha

                                                            I am having the same problem described above, but it just started today with the newest synced collection.  What I've noticed is that the images that are unedited will save to camera roll, but edited images result in the same "Allow Access to Camera Roll" message.  As described above, when I hit "ok" nothing happens.   I also checked my privacy settings, restarted, re installed, etc.  Older collections allow me to share edited images to my camera roll.  This just started with a collection created this morning.  Super frustrating.

                                                            • 27. Re: Unable To Share Or Save To Camera Roll
                                                              Ignacio Barrientos Adobe Employee

                                                              Hi George,

                                                               

                                                              these images that you have a problem with, do they come from the device or have they been uploaded from e.g. the desktop?
                                                              If so - are you on Classic or CC?

                                                               

                                                              Does that apply to any edit or just some?
                                                              Does restarting the device help?

                                                               

                                                              Thanks,

                                                              Ignacio

                                                              • 28. Re: Unable To Share Or Save To Camera Roll
                                                                michaelh28562136 Level 1

                                                                Having same problem. Started with being unable to save to camera roll and Instagram. Now can’t send a photo from LR mobile to Messages.

                                                                • 29. Re: Unable To Share Or Save To Camera Roll
                                                                  Spodeworld Level 1

                                                                  I'm having the exact same problem out of Lightroom CC (mobile). It wont save to my camera roll.  While rendering it says I need to allow access to my camera roll.  I checked privacy settings and I see no issues there. Arrrghhh.

                                                                  • 30. Re: Unable To Share Or Save To Camera Roll
                                                                    Ignacio Barrientos Adobe Employee

                                                                    Hi,

                                                                     

                                                                    I've pinged you privately for more information.

                                                                     

                                                                    Thanks,
                                                                    Ignacio

                                                                    • 31. Re: Unable To Share Or Save To Camera Roll
                                                                      AlfonsoDMarquez Level 1

                                                                      Ignacio, Guido,

                                                                       

                                                                      Do you need any further information ? Have you checked the video I posted with the issues ?

                                                                      I continue to have the same issues.

                                                                       

                                                                      Thanks

                                                                      • 32. Re: Unable To Share Or Save To Camera Roll
                                                                        Ignacio Barrientos Adobe Employee

                                                                        Hi,

                                                                         

                                                                        if you have one of these assets that you can always reproduce on:
                                                                        does it have Selective edits?
                                                                        Does it help to remove them and then Share or save to camera roll?

                                                                        Please only try it for one image.

                                                                         

                                                                        I'll ping you privately for more information.


                                                                        Thanks,

                                                                        Ignacio

                                                                        • 33. Re: Unable To Share Or Save To Camera Roll
                                                                          michaelh28562136 Level 1

                                                                          Ignacio, YES and YES

                                                                           

                                                                          The images that always fail to "share" on my iOS Ligthroom CC, have selective edits.  (Edits would have originated from Lightroom Classic desktop and image synced to iOS version)

                                                                           

                                                                          I removed the edits and sharing is now fully available on that image.

                                                                           

                                                                          Hope this helps find a fix, I can't really use Lightroom CC without ability to share photos that I have edited. 

                                                                          • 34. Re: Unable To Share Or Save To Camera Roll
                                                                            Ignacio Barrientos Adobe Employee

                                                                            Hi,

                                                                             

                                                                            we’ve finally been able to verify this issue, which is not the same one as initially reported.
                                                                            This issue seems to occur only on the newer iPhones (iPhoneX, iPhone8 and iPhone8+).

                                                                             

                                                                             

                                                                            Unfortunately, until we have a fix, the only way to share/save to camera roll is to do that on another device (not iPhoneX, iPhone8 or iPhone8+) if you want to keep the adjustments.

                                                                             

                                                                             

                                                                            thanks,

                                                                            Ignacio

                                                                            • 35. Re: Unable To Share Or Save To Camera Roll
                                                                              michaelh28562136 Level 1

                                                                              I can confirm I am experiencing my iOS problems on an iPhone 8+.

                                                                               

                                                                              Really hope you can get a fix soon because it essentially limits the usefulness of Lightroom CC - if I can't share from mobile, I may as well do everything on computer and so stick with Lightroom Classic. 

                                                                              • 36. Re: Unable To Share Or Save To Camera Roll
                                                                                LaraJoyPhoto

                                                                                I am having this same issue on an iPhone 6s. Lightroom mobile used to work perfectly and now I can not save to camera roll or share to instagram.

                                                                                • 37. Re: Unable To Share Or Save To Camera Roll
                                                                                  Ignacio Barrientos Adobe Employee

                                                                                  Hi Lara,

                                                                                   

                                                                                  you should be running into a different issue as the others.
                                                                                  Does this occur with all images, even those without edits?

                                                                                  I've pinged you privately for more info.

                                                                                   

                                                                                  thanks,
                                                                                  Ignacio

                                                                                  • 38. Re: Unable To Share Or Save To Camera Roll
                                                                                    quadlow

                                                                                    So, I have an iPhone X and I'm experiencing the same issue. So, what I gather here, is there is a problem, you guys know about it, we are still paying for the cloud service and it isn't fixed yet. That means, I'm paying for a cloud-based solution, that won't allow me to export using my mobile device which is my primary device ... Awesome.

                                                                                    • 39. Re: Unable To Share Or Save To Camera Roll
                                                                                      Michael J. Hoffman Adobe Community Professional

                                                                                      Just for the rscored, I have an iPhone X and I’m not seeing this issue at all. I was able to save to camera roll images that included a variety of edits, including selective edits.

                                                                                       

                                                                                      I will keep experimenting with this.

                                                                                       

                                                                                      iOS 11.2.5

                                                                                      LR CC Mobile v 3.1.0 5FFEC9

                                                                                       

                                                                                      Mike

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