Have you tried to give Lightroom access to the camera roll under iOS settings->Privacy->Photos. After that you should be able so save.
Hope that helps.
I literally said above that I went into iOS settings > Privacy > Photos to make sure Lightroom has access to my photos. It does. I assume you only read the title, which is kind of frustrating.
LR Mobile has been given access to my camera roll. Sometimes saving works. More often, it doesn't. But this isn't just about saving. I can't share photos from LR Mobile with apps like Instagram even though I used to be able to (I used to do this all the time), and LR Mobile can't share with Airdrop. My icon for my Mac shows up, but when I click it, it says Failed in red letters. Then I'll try again with a different photo and it'll work.
Do you still see the "Allow access to the camera" alert. If not what failure message did you get when Instagram share failed?
When I try to import a photo into Instagram, I don't get a failure message.
I open an image in LR Mobile. I click the share icon, then click 'share' with the gear icon. I choose a size to share and then I choose Instagram... but instead of being taken to Instagram, I'm taken back to the photo in LR Mobile because nothing happened.
If I try again, but this time, I try to share via Airdrop, this happens:
...the question is, WHY?
Oh... and here's proof that I'm still seeing the "Allow access to the camera" alert.
Let's do it again. Open the image, click the share icon. Click Save to camera roll:
Next, I click the size I want (but it won't matter which size I choose).
You've already seen above that LR Mobile has access to my camera roll.
But it's not just the camera roll.
I can't share the image from LR Mobile, with Instagram for example. And I can't share it with Airdrop.
Something is going wrong here. I'm not the first to experience this either. A google search shows others have, but I haven't been able to find solutions.
I'm using an iPhone 6 Plus with the latest version of iOS (10.2.1), but I think I've been experiencing this since before this latest iOS update.
Have you tried to force quit Lr Mobile to see if a restart helps. Or even a restart of your device. Did I get it right that e.g. AirDrop sharing via photos app works for you?
"Did I get it right that e.g. AirDrop sharing via photos app works for you?"
AirDrop via the Photos app works for me, otherwise I couldn't have shared the images above. AirDrop via Lightroom Mobile fails for me, as seen from one of the images above. The images above were captured using screen-captures (pressing the home button and power button at the same time).
"Have you tried to force quit Lr Mobile to see if a restart helps."
And I've tried restarting my iPhone.
And I've tried deleting LR Mobile and reinstalling it. And I've tried deleting LR Mobile, restarting my iPhone, and then reinstalling LR Mobile.
Again, to be crystal clear here... some photos in LR Mobile can be shared/saved/etc, but others can't. More often than not, LR Mobile can't save/share images. And I have no idea why.
When you say some can be shared/saved etc and others are not it would be interesting to know if you can always share e.g. local imported photos from the camera roll but not synced raws from LrD e.g., or local imported photos created by another app etc ...Does it make a difference when you turn off "Load Full Resolution" from the Lr Mobile settings? When you have identified a photo which always fails, could you add this photo to a collection eg. named "for debug" so that I can have a look at the server-side. - Guido
I don't ever import photos from the camera roll into Lightroom. I'm a photographer. I import photos from an SD card into Lightroom on my Mac and then sync to LR Mobile. 99% of the time, I've been importing jpegs, not RAW (partly because I only started using Lightroom this past year).
"Does it make a difference when you turn off "Load Full Resolution" from the Lr Mobile settings?"
I don't know, since this problem doesn't affect all photos. It seems to only affect some, and I have no idea why. Is there a way to force LR Mobile to reload all images from scratch - or, in other words, re-sync everything? I ask because I can flip that toggle to load full resolution, but I still find myself with images (some, not all) which cannot be saved or shared from LR Mobile.
Here's an image I can share. I'm doing this now...
And here's an image I can't share. Again, I'm doing this now. It asks me to give access to my camera roll even though I just shared another image to my camera roll, thus proving LR Mobile has ******** access. But, fine. I press OK, and nothing happens.
Do a search through the forum here and you'll see that I'm not the first to find this error, but other threads went unanswered.
"When you have identified a photo which always fails, could you add this photo to a collection eg. named "for debug" so that I can have a look at the server-side. - Guido"
Do you mean "move to" or "copy to" ...? I don't see an option in LR Mobile to "add to" ...It'd be helpful if you clearly explained what you want me to do. I'll do it.
Just copy the photo which to a collection named "for debug" .
Gotcha! I've done that. The photo in question (which can't be shared or saved) is in a new collection titled "for debug" ...what's next?
Why was this question marked as "Answered" ...? It's definitely not answered yet, though I'm hoping it will be. My question has been replied to, and I'm thankful for that, but the problem still exists - unsolved. I have photos in LR Mobile that cannot be shared or saved, but others can be. Something's definitely wrong here... but what? I hope we find out.
Ah. I see. You should avoid the "?" within the file name. Could you give it a try without using a question mark within the file name.
Hope this helps. - Guido
OK, it does appear that question marks are the issue. Now that we've found that bug, can we get it fixed? I wonder what other punctuation LR Mobile doesn't like? I'll have to do some experimenting to see if I can figure it out. (EDIT: I didn't find anything else, but I only tested punctuation that I've used in photos synced with LR Mobile, so there could be something I didn't find).
Is there an easy way in Lightroom for Mac to find & remove all question marks from file names?
For the record, in case anybody sees this comment and wonders why in the heck I'd use punctuation in titles (which ended up getting converted into file names at some point), I've been using complete sentences as photo titles for over a decade.
I am having the same problem and I have no punctuation in my images.
Wait, apparently I have a semicolon in there, so I will remove and hope for the best. So frustrating, it shouldnt matter.
That just worked for me. with an iOS update the default must have changed because i hadn't had an issue saving to camera roll before. going in and changing via your suggestion has me up and running again. Thank you!
I have upgraded phones to the iPhone X, setup as new phone and installed everything from scratch. When trying to save a photo from LR Mobile into the Camera Roll it sometimes works, but, if in an instance, I want to re-download the same photo, it will bring up the access error despite the fact that 5 minutes before it was able to download/save the image. Any suggestions ?
Hi Alfonso. What type of access error are you seeing? When you open up the photos app on your device are you able to get the photo loaded? - Guido/ Lr Mobile QE
its not a consistent error... For some pictures in a collection, I try to ”Save to Camera Roll -> Small - 2048px” and then the error comes up and says “Allow Access to Camera Roll”, the I try again with the very next picture, same collection, same naming convention, same day, same everything pretty much, and it would save it normally.
then I check the camera roll, and the one it gave me error, is not there, and the one thta did not present the error is there.
note - I have been using LR Mobile on iPhone 7 for over q year now, without any issues what so ever. This just appear after the upgrade to iPhone X few days ago. If the problem is not clear, please let me know and Ill be glad to record a video.
Did I get it right that Lr Mobile was part of the ios-backup which you used to setup your iPHoneX.
Could you double check under iOS Settings-> Privacy->Photos...that Lightroom Mobile is listed and set for read+write access.
Hope this helps. - Guido/ Lr Mobile QE
Lr Mobile is not part of a back up restore. I have restored the phone (formated/insatlled the OS from scratch) and set it up as a new phone, installing everything from scratch w/o any type of backup restore. When opened LR for the first time, it pops the request for access to Camera Roll, camera, mic, etc..., and looking into the privacy settings Lr is listed and has read/write access to the "Photos"
Still, some of the pictures in LR Mobile, I try to save, and it works, and some, doesn't. It does not seem to be an authorisation issue, as some of the photos it saves, and some doesn't.
Any thoughts ?
Could you add such a problematic photo to a forDebug collection and send me your Adobe-id via a private message. Then I can have a look a the server-side. Thanks in advance- Guido
thanks for the prompt response. As this is a total random issue I cant just save 1 photo into the collection. i have made a video and uploaded to youtube with the issue - LR Issues - YouTube
as I mentioned, there is no script, just picking and choosing random photos.
Perhaps you can tell me if this helps ?
Btw, I did update with the new version that was released yesterday, but the problem persists.
I am having the same problem described above, but it just started today with the newest synced collection. What I've noticed is that the images that are unedited will save to camera roll, but edited images result in the same "Allow Access to Camera Roll" message. As described above, when I hit "ok" nothing happens. I also checked my privacy settings, restarted, re installed, etc. Older collections allow me to share edited images to my camera roll. This just started with a collection created this morning. Super frustrating.
these images that you have a problem with, do they come from the device or have they been uploaded from e.g. the desktop?
If so - are you on Classic or CC?
Does that apply to any edit or just some?
Does restarting the device help?