1 Reply Latest reply on Mar 8, 2017 12:03 AM by Nanaky

    "This book has already been licenced to another user"

    lisetteb39170854

      Hi,

       

      I was trying to download my first e-book (on my Sony phone) from my library without knowing that I needed some programs/apps to go with it. =)

       

      Created an Adobe-id, downloaded ADE and also Bluefire to go with it since that's what my library recommends. But now I get an errormessage when I'm trying to open the ACSM-file:

       

      Namnlös.png

       

      According to my library the book was downloaded with an standard Adobe-ID since I downloaded it without my own account? How do I get rid of this account that's authorized to the book?

       

      I hope you understand my dilemma. I'm from Sweden...

       

      Thanks!

       

      Lisette