I have been using my digital signature for years without issue. Lately, when I have more than one Acrobat document open, the program does not recognize that I have an existing ID and asks me to configure an ID. When I close the documents and reopen one at a time, my digital ID is available for me to use. Is there some kind of bug?
Sorry it has taken me so long to reply.
Could you please let me know the version of Acrobat installed on the machine?
To check the version, launch Acrobat>click Help>select About Adobe Acrobat
Which Operating System is installed on the machine?
Awaiting your response.