5 Replies Latest reply on May 8, 2017 5:39 PM by Kevin-Monahan

    After Effects 2017 Crashes after playing video in the time line

    supportp96518798

      OS - 10.11.6 El Capitan

      After Effects 2017 14.0

       

       

      If I create a new project > Import a new video and then add this to the timeline the application will crash when I try to play the video.

       

      The error that i get is:

       

      After Effects Alert

      A copy of your project was saved at: /Users/-User/Documents/After Effects Crash.5.aep.

       

      Last log message was: <123145348509696>

      <prefetch> <5> RequestPrefetchedFrame frame not in async list!

       

      If I use an existing project, this issue does not occur. Any ideas what could be causing this issue?

       

      I have looked at the audio hardware, cleared the cache but to no avail.