5 Replies Latest reply on Mar 8, 2017 12:31 PM by gener7

    Adobe Photoshop CS2 stopped working

    deniserollover

      Photoshop hangs intermittently

       

      Source

      Adobe Photoshop CS2

       

       

      Summary

      Stopped working

       

       

      Date

      ?09/?02/?2017 16:22

       

       

      Status

      Not reported

       

       

      Description

      Faulting Application Path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS2\Photoshop.exe

       

       

      Problem signature

      Problem Event Name: APPCRASH

      Application Name: Photoshop.exe

      Application Version: 9.0.0.0

      Application Timestamp: 42400fac

      Fault Module Name: BIB.dll

      Fault Module Version: 1.1.17.1

      Fault Module Timestamp: 422ed745

      Exception Code: c0000005

      Exception Offset: 0000cfcb

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 2057

      Additional Information 1: 7a4f

      Additional Information 2: 7a4fb1c768601c1ab8bee47be260fb94

      Additional Information 3: f4d8

      Additional Information 4: f4d84fe92567b113132e8f021cde55f2

        • 1. Re: Adobe Photoshop CS2 stopped working
          John T Smith Adobe Community Professional & MVP

          When you ask a question you need to provide some basic information

          -Forum quick start https://forums.adobe.com/docs/DOC-5601

          Mac or Windows, and EXACTLY which version of the operating system?

          Recent Mac AND Windows operating systems have been known to cause "odd" problems

          Are you using a computer Administrator account with full read/write permission?

           

          CS2 is SO old that unless you are using an equally old computer operating system, you will have problems

           

          An idea that MAY work to install and/or run old programs in newer Windows... works for some, not for others

          -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

          -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

          • 2. Re: Adobe Photoshop CS2 stopped working
            Szalam Adobe Community Professional & MVP

            Moving to the Photoshop forum.

             

            What OS are you using? Windows version 6.1 was Windows 7, right? What version are you using?

             

            Also, have you considered updating Photoshop? There were some bug fixes to bring CS2 to version 9.0.2, but you're running 9.0.0 (updates here)

            • 3. Re: Adobe Photoshop CS2 stopped working
              deniserollover Level 1

              Adobe Photoshop Version: 9.0 (9.0x196)

              Operating System: Windows NT

              Version: 6.1 Service Pack 1

              System architecture: Intel CPU Family:6, Model:13, Stepping:4 with MMX, SSE Integer, SSE FP

              Physical processor count: 4

              Processor speed: 2294 MHz

              Built-in memory: 8064 MB

              Free memory: 2858 MB

              Memory available to Photoshop: 2786 MB

              Memory used by Photoshop: 50 %

              Image cache levels: 6

              Serial number: XXXXXXXXXXXXXXXXX

              Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS2\

              Temporary file path: C:\Users\XXXXX\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                Startup, 445.9G, 337.5G free

              Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS2\Plug-Ins\

              Additional Plug-ins folder: not set

              Installed plug-ins:

                 ADM 3.10x21

                 ASDStrm 1.03x2

                 Accented Edges 9.0

                 Angled Strokes 9.0

                 Average 9.0 (9.0x196)

                 BMP 9.0 (9.0x196)

                 Bas Relief 9.0

                 Camera Raw 3.0

                 Chalk & Charcoal 9.0

                 Charcoal 9.0

                 Chrome 9.0

                 Cineon 9.0 (9.0x196)

                 Clouds 9.0 (9.0x196)

                 Color Halftone 9.0 (9.0x196)

                 Colored Pencil 9.0

                 CompuServe GIF 9.0 (9.0x196)

                 Conditional Mode Change 9.0 (9.0x196)

                 Contact Sheet II 9.0 (9.0x196)

                 Conté Crayon 9.0

                 Craquelure 9.0

                 Crop and Straighten Photos 9.0 (9.0x196)

                 Crop and Straighten Photos Filter 9.0 (9.0x196)

                 Crosshatch 9.0

                 Crystallize 9.0 (9.0x196)

                 Cutout 9.0

                 Dark Strokes 9.0

                 De-Interlace 9.0 (9.0x196)

                 Difference Clouds 9.0 (9.0x196)

                 Diffuse Glow 9.0

                 Displace 9.0 (9.0x196)

                 Dry Brush 9.0

                 Embed Watermark 1.70.19

                 Export Transparent Image 9.0 (9.0x196)

                 Extract 9.0 (9.0x196)

                 Extrude 9.0 (9.0x196)

                 FastCore Routines 9.0 (9.0x196)

                 Fibers 9.0 (9.0x196)

                 Film Grain 9.0

                 Filmstrip 9.0 (9.0x196)

                 Filter Gallery 9.0

                 Fit Image 9.0 (9.0x196)

                 Fresco 9.0

                 Generic EPS 9.0

                 Glass 9.0

                 Glowing Edges 9.0

                 Grain 9.0

                 Graphic Pen 9.0

                 HDRMergeAlign 9.0x001

                 HDRMergeUI 9.0x001

                 Halftone Pattern 9.0

                 Ink Outlines 9.0

                 Lens Blur 9.0

                 Lens Correction 9.0

                 Lens Flare 9.0 (9.0x196)

                 Lighting Effects 9.0 (9.0x196)

                 Liquify 9.0

                 MMXCore Routines 9.0 (9.0x196)

                 Merge to HDR 1.0x001

                 Mezzotint 9.0 (9.0x196)

                 Mosaic Tiles 9.0

                 Multiprocessor Support 9.0 (9.0x196)

                 NTSC Colors 9.0 (9.0x196)

                 Neon Glow 9.0

                 Note Paper 9.0

                 Ocean Ripple 9.0

                 OpenEXR 9.0 (9.0x196)

                 PCX 9.0 (9.0x196)

                 PNG 9.0 (9.0x196)

                 PNG Icons 1.22x1

                 Paint Daubs 9.0

                 Palette Knife 9.0

                 Patchwork 9.0

                 Paths to Illustrator 9.0 (9.0x196)

                 Pattern Maker 9.0 (9.0x196)

                 Photo CD 9.0 (9.0x196)

                 Photocopy 9.0

                 Photomerge 9.0 (9.0x196)

                 PhotomergeCylmap 9.0 (9.0x196)

                 PhotomergeRender 9.0 (9.0x196)

                 PhotomergeUI 9.0 (9.0x196)

                 Picture Package 9.0 (9.0x196)

                 Picture Package Filter 9.0 (9.0x196)

                 Pinch 9.0 (9.0x196)

                 Pixar 9.0 (9.0x196)

                 Plaster 9.0

                 Plastic Wrap 9.0

                 Pointillize 9.0 (9.0x196)

                 Polar Coordinates 9.0 (9.0x196)

                 Portable Bit Map 9.0 (9.0x196)

                 Poster Edges 9.0

                 Radial Blur 9.0 (9.0x196)

                 Radiance 9.0 (9.0x196)

                 Read Watermark 1.70.19

                 Resize Image 9.0 (9.0x196)

                 Reticulation 9.0

                 Ripple 9.0 (9.0x196)

                 Rough Pastels 9.0

                 Save for Web Version 9.0x012

                 ScriptingSupport 9.0

                 Send Video Preview to Device 9.0 (9.0x196)

                 Shear 9.0 (9.0x196)

                 Smart Blur 9.0 (9.0x196)

                 Smudge Stick 9.0

                 Solarize 9.0 (9.0x196)

                 Spatter 9.0

                 Spherize 9.0 (9.0x196)

                 Sponge 9.0

                 Sprayed Strokes 9.0

                 Stained Glass 9.0

                 Stamp 9.0

                 Sumi-e 9.0

                 Targa 9.0 (9.0x196)

                 Texturizer 9.0

                 Tiles 9.0 (9.0x196)

                 Torn Edges 9.0

                 Twain Acquire 9.0 (9.0x196)

                 Twain Select 9.0 (9.0x196)

                 Twirl 9.0 (9.0x196)

                 Underpainting 9.0

                 Vanishing Point 9.0

                 Variations 9.0 (9.0x196)

                 Video Preview 9.0 (9.0x196)

                 WIA Support 9.0 (9.0x196)

                 Water Paper 9.0

                 Watercolor 9.0

                 Wave 9.0 (9.0x196)

                 Web Photo Gallery 9.0 (9.0x196)

                 Wind 9.0 (9.0x196)

                 Wireless Bitmap 9.0 (9.0x196)

                 ZigZag 9.0 (9.0x196)

              Plug-ins that failed to load: NONE

               

               

              Installed TWAIN devices: NONE

              • 4. Re: Adobe Photoshop CS2 stopped working
                deniserollover Level 1

                I am using Windows 7 64bit OS, logged in as a standard user (not admin)

                 

                I will try assigning full permissions and update.

                 

                Thanks

                • 5. Re: Adobe Photoshop CS2 stopped working
                  gener7 Adobe Community Professional & MVP

                  One suggestion is a system restore. Pick a date before this crash started happening.

                   

                  start>

                  programs>

                  accessories>

                  system tools>

                  system restore>

                  choose a date before the problem started