2 Replies Latest reply on Mar 8, 2017 4:01 PM by Steve Grisetti

    Adobe premiere elements 12 won't open, error 0xc0000142

    mélissamdtp

      Hi,

       

      My adobe premiere elements 12 won't open anymore, it shows error code 0xc0000142. I did not update my windows or anything (I have windows 10family and it worked just great on it before). But I did have my antivirus detecting some stuff recently, so I guess it might have deleted some important files without me noticing it.

       

      Also, I don't have the liecence key with me anymore.

       

      Is there a way either to fix that error code or to find my liecence key somewhere in the files so I can reinstall it?

       

      I'm afraid if I just reinstall now it would ask me for the liecence key, which I don't have with me anymore.

       

      Thanks!