1 Reply Latest reply on Mar 8, 2017 11:16 AM by Akash Sharma

    Stand Alone Lightroom & Creative Cloud

    tonyh83401928 Level 1

      Hi!

       

      I've been a Lightroom (stand alone version) user for many years starting with v1.0 up to v6.7.

       

      I downloaded v6.8 only to find that catalogues could not be saved. I tried the various remedies I picked up in various places and eventually thought I'd got the fix sorted. Not so because I could no longer view images to import, which has severely reduced my capacity to process images so much so that I've not been on a serious shoot this year - so far..

       

      Today I once more thought the real fix had arrived but the image imports still didn't show.

       

      However, I think I found the reason why I couldn't import images. Right at the start of the v6.8 glitch, I decided to reinstall LR6.0. This I did and, sadly, it looks like I had unknowingly signed up for a 30-day trial!

       

      What I now need is to get my standalone LR6 back. My Adobe account page only shows LR4 as a purchase with its serial number. I have a serial number for LR5 but not for LR6, which was downloaded from Adobe.com, and I think that also used the LR5 serial.

       

      Help urgently requested so I can get back back to my photography!

       

      Any suggestions or - better still! - a kindly Adobe employee to help me get back on the road.

       

      Thanks in advance,

       

      Anthony Harratt (UK User)