8 Replies Latest reply on Mar 8, 2017 9:38 PM by ethandale

    Error #23

    ethandale Level 1

      I am trying to upload a project (due in less than 20h! ) and I keep getting an error message. "An error occurred while uploading your document. Please try again." Error #23. It's not telling me what's causing it, how I can fix it, and I can't really test that out, since it only bothers to tell me there's an error after the 20 minute wait for it to try and upload itself. Can anyone give me a quick hand here? I'm starting to panic.

       

      Ethan

        • 1. Re: Error #23
          BarbBinder Adobe Community Professional

          Does it help if you log out of your CC desktop application, and then log back in?

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          1 person found this helpful
          • 2. Re: Error #23
            ethandale Level 1

            If it continues to fail, I may try that, but I don't know if it's linked to my Adobe account. I removed all of the embedded MP4 files in the document, and it uploaded flawlessly in about 3 minutes. Right now, I'm adding the videos back one by one to see if one of them is causing the issue. It could also be my university's slow internet speed, since just adding one video back into it has already caused an increase of around 5 minutes to the upload time. I'll post whether or not this works, or just any updates on the problem. Thank you so much for the rapid reply!

            • 3. Re: Error #23
              BarbBinder Adobe Community Professional

              Wow. I love your systematic approach. And your willingness to report back.

               

              I found a resource that may help, but I think what you are doing makes sense.

              Upload error while publishing InDesign document

              1 person found this helpful
              • 4. Re: Error #23
                ethandale Level 1

                I added one video, and it successfully uploaded, though much slower. I added a second video, and it was successful again, just much slower. I added my third video, and it failed to upload, giving me error message #23 again. It doesn't matter what video I add to it; it still gives me the error message. I'll try your method of contacting Adobe with this document and see if they have any ideas for me. Thanks so much!

                • 5. Re: Error #23
                  Steve Werner Adobe Community Professional & MVP

                  You may need to downsample the videos (you can use Adobe Media Encoder - comes with the Creative Cloud). Often Publish Online stalls with large videos.

                  1 person found this helpful
                  • 6. Re: Error #23
                    ethandale Level 1

                    Wouldn't that lower the resolution? My professors said that they won't accept anything lower than 4K resolution when it comes to the final showing.

                    • 7. Re: Error #23
                      Steve Werner Adobe Community Professional & MVP

                      I don't know, because I haven't tested. Publish Online may not be able to support the file size which you need for your project.

                      1 person found this helpful
                      • 8. Re: Error #23
                        ethandale Level 1

                        Even with downsizing the documents, it still gets to 97%, stops for 10 minutes or so, then gives me Error #23. I'm going to chalk it up to the University's internet for now, and maybe attempt it when I am back home on leave. Thank you both for such rapid and detailed responses, especially since I was under pressure! I have 3 or 4 backup plans set up for my presentation tomorrow, including YouTube links, OneDrive files, an Interactive PDF (which I found out has to be opened in Acrobat DC to display properly), a partial InDesign Online  Document (which has two of the four videos I need, and they happen to be the two most important ones), and a flash drive. Again, thank you so much, you helped turn panic into peace, and if this question hasn't been closed by a moderator by the time I come back from spring break, I'll post more of my findings, just in case anybody else has the same struggle that I have.

                         

                        Ethan