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Sorry to hear about your experience.
The support team are dealing with your request and have refunded the charges associated with this subscription. You will receive a case update when this has been completed. No cancellation fee has been charged.
Do you recall what you did to cancel your subscription and if you received email confirmation of the cancellation? This would help us investigate further as there is no record of the cancellation in our system.
My recollection is that after a long, long search online, I called customer service. I couldn't find another way to cancel it. I cannot find a record of receiving an email but didn't think anything of it because I had called and don't remember being promised any sort of confirmation. I did also continue to receive email about products and services but also did not think anything of that because often customers will receive ads after they have cancelled something.
It it would be better if the company warned people that their free subscription was about to turn into a paid product, especially given that it is a year long contract. Even better would be to have people opt in to continuing--charging people for products they don't want and/or use makes people feel financially abused by the company. Also, make it easy for people to cancel: provide clear instructions and communication about what is happening and emails about continued charges and terms of service. If there is anything you can do to provide the company with feedback about the multiple issues related to this one free trial, I am certain many customers would highly appreciate it.
I do sincerely appreciate your prompt response and helpful service. It would be great if the calls to customer service were handled the same way.