3 Replies Latest reply on Mar 1, 2018 12:03 PM by Tariq Dar

    fill & sign tool won't work

    lancew381 Level 1

      I recently moved over to Adobe Pro DC, when I go into a PDF to sign with a signature I click "Fill & Sign" however the screen that should bring up options just indicates "Retrieving your Information..." I never get the option to sign any PDF document. Any one see this issue before and the fix?


      My account is setup with a Pro license and I have successfully signed in; I have rights and can use all other tools within the program; My OS is WIndows10; Other users I work with have no issues; I have tried creating a new profile and getting a new latop in case it was an image/hardware issue.