5 Replies Latest reply on Mar 14, 2017 5:35 AM by Akash Sharma

    WHERE LOCATE MOBILE IMAGES

    vinsolo Level 3

      In an attempt to solve a synching problem....

      In the mobile panel of preferences, the question is asked "specify location of mobile images."

       

      I have used a folder called "LIGHTROOM MOBILE IMAGES" located in the Apps/lightroom folder. Is this correct????

       

      This may have something to do with a complicated sync problem and this may help to solve it.

       

      thanks,

       

      vince

       

      Message was edited by: vincent solomito typos corrected

        • 1. Re: WHERE LOCATE MOBILE IMAGES
          Akash Sharma Adobe Employee

          Hi Vince,

           

          The Lightroom mobile images are not saved in the location you mentioned. Only the synced smart previews are stored there.

          All the synced images are saved on your Original device and smart previews are synced across your devices. If images go missing on your mobile device then Lightroom will ask you to locate those images, The way to resolve this is to resync those images on the original syncing device.

           

          Hope that helps.

          Thanks,

          Akash

          • 2. Re: WHERE LOCATE MOBILE IMAGES
            vinsolo Level 3

            The problem, Akash, is that there is a persistent message that"2 files are synching".

             

            Has been for weeks.. Nothing  shows in synch activity panel in preferences. no list of images.

             

            ALL Synched photographs shows 94 images and my smart collection shows 94 images .

             

            Why does this message "2 files synching" persist at top of LRD window??

             

            Thanks so much for your reply. Other ideas??

             

            vince

            • 3. Re: WHERE LOCATE MOBILE IMAGES
              Akash Sharma Adobe Employee

              Please take a look at this discussion Stuck on "Syncing 328 Photos" and let us know if that helps.

               

              ~Akash

              • 4. Re: WHERE LOCATE MOBILE IMAGES
                vinsolo Level 3

                Thanks for your effort but this did not help my problem. I believe the problem is in my catalog, which I back up, optimize and integrity check each day, but I only keep about 5 or 6 of the most recent backups, so that there is no  way to try a catalog backup from weeks or months ago. Ideas?

                 

                Vince

                • 5. Re: WHERE LOCATE MOBILE IMAGES
                  Akash Sharma Adobe Employee

                  Please send me the Lightroom mobile diagnostics log report. You can trigger the log via LR Desktop Preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

                   

                  ~Akash