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MacOS Sierra 10.12.3 Command Key Shortcuts Not Working

New Here ,
Mar 08, 2017 Mar 08, 2017

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Hello! I have a Macbook Pro (17-inch, Late 2011). Recently I had to get it repaired, requiring a data wipe. Of course this meant I had to re-install Photoshop. I have CS6 on an installation disk, so that was no problem. However, now when I try and use Photoshop the Keyboard Shortcuts no longer work. Or at least, not all of them. Normal ones that only use keys such as 'z' for magnifier and 'b' for brush still seem to work fine, but anything involving the 'Command' key (which is lol most of them) does not work. My keyboard and the shortcut work fine in all other apps. I have tried every single workaround listed on the Adobe Support page, including updating all the apps, safemode, plugin, ect. I have a Wacom Tablet but I have not installed the drivers for it since rebooting my Mac.

Any help would be greatly appreciated, as Photoshop is a huge part of my daily life and, as it is, it is barely useable. 😕

Thanks!

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correct answers 1 Correct answer

Community Expert , Mar 08, 2017 Mar 08, 2017

Try Help > Updates and you should be upgraded from 13.0 to 13.0.6. See if that helps.

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Mentor ,
Mar 08, 2017 Mar 08, 2017

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Hi

And what exact Mac OS are you using ?

Pierre

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New Here ,
Mar 08, 2017 Mar 08, 2017

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Oh, I put it in the title. MacOS Sierra 10.12.3
Thanks!

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New Here ,
Mar 08, 2017 Mar 08, 2017

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Screen Shot 2017-03-08 at 10.06.13 PM.png

Actually something odd comes up when I try and check the shortcut commands. It's as if all the links are broken, so maybe I can just reset them...? But I thought I already tried that.

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Community Expert ,
Mar 08, 2017 Mar 08, 2017

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Try Help > Updates and you should be upgraded from 13.0 to 13.0.6. See if that helps.

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New Here ,
Mar 08, 2017 Mar 08, 2017

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Yay! I didn't realize that there was an update to the application itself. I updated it and restored to default settings and everything has been fixed. Bless!

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Community Expert ,
Mar 08, 2017 Mar 08, 2017

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Just remember anytime you reinstall CS software, you get the base install and you still have to run the updates.

Gene

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