1 Reply Latest reply on Mar 26, 2017 12:44 AM by Adorobat

    Acrobat Pro DC on tablet

    meganc25528252

      I have a Samsung galaxy Tab A running KitKat 4.4. I have a paid subscription to Creative Cloud. However, when I am logged in to my Adobe Account on my mobile Acrobat app and try to use DC Pro features, it tells me to pay to subscribe and use those features. Everything says that the app works across devices...any tips on how to get access to the features I've already paid for?

        • 1. Re: Acrobat Pro DC on tablet
          Adorobat Adobe Employee

          Hi meganc25528252,

           

          I am sorry for the delayed response.

           

          Are you still experiencing the issue?

           

          You may try logging out from the application, relaunch the application, then login again and see if that works.

          Also, check if you are using the same Adobe ID for login which you used for subscription.

           

          Thank You,

          Shivam

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