11 Replies Latest reply on May 23, 2017 2:22 PM by John Waller

    Photoshop won't open .cr2 files from my Canon EOS 80D


      Ok, a bit of history. This was working fine on my old pc which was a Windows10 32 bit upgraded from Windows7.


      The new pc is Windows10 Anniversary Edition 64bit. I have tried both the 32 and 64 bit versions of Photoshop, I have all the latest updates. I could open the files from the EOS 80D just fine on my old pc, the new one won't open them in Photoshop but Windows can open them just fine. I can open .cr2 files from my old EOS 70D (which I no longer have) and also from a NIkon D40X (.NEF). I've tried the Adobe DNG converter and it doesn't recognize the files as being valid files.


      The error I get is that Photoshop cannot open this file. The same file opened on the old pc


      What options do I have?