1 Reply Latest reply on Mar 9, 2017 7:29 PM by Trevor.Dennis

    Corrupt files

    louiseh57755805

      Photoshop is randomly corrupted files which are then no longer capable of opening. I really need to know why  the program is corrupting the files not how to fix them.

       

      see file: https://anu365-my.sharepoint.com/personal/u9606777_uds_anu_edu_au/_layouts/15/guestaccess. aspx?docid=113722f4f663c4a10b1…

        • 1. Re: Corrupt files
          Trevor.Dennis Adobe Community Professional

          Hi Louise

           

          You'll need to provide a lot more information before anyone can help you.

           

          Operating system?
          Photoshop version?

          File types that are being corrupted (.psd, .jpg etc.)?

          What sort of hardware (desktop, laptop)?  If laptop are you using battery or mains power?

          Do you get many system crashes?   Were the corrupt files being saved when a crash occurred?

          What you were doing when these files become corrupted (saved and returned later)?

           

          Any other relevant information?