1 Reply Latest reply on Mar 10, 2017 10:11 AM by Jeff A Wright Branched from an earlier discussion.

    Unable to activate Acrobat


      Jeff, I have done this and the support team is useless.  They referred me to the forums (such as here) or want a screen shot of an error message that does not exist.  It does not exist because we are caught in a loop of demanding a log in and not launching the program.  We are not even using a subscription-based installation!  This is a non-subscription version of Acrobat.  I don't mind getting screen shots of what is happening (despite the lack of error message), but the support team is incapable of keeping track of the narrative of the problem.  That is not support.

        • 1. Re: Unable to activate Acrobat
          Jeff A Wright Adobe Employee

          Branching to a new discussion.


          Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.


          Markc53927069 I am sorry you are facing difficulties activating Acrobat.  What version of Acrobat are you attempting to activate?  What error message are you currently receiving?


          Can you post a screen shot of the error?  You can find details on how to post a screen shot, to this public forum post, at FAQ: How do I capture and post a screen shot or video?.


          Finally, Markc53927069, you indicated you spoke with a member of our support team. Do you have a case number that I can reference?