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NOT ABLE TO OPEN UP DOCUMENTS

New Here ,
Mar 10, 2017 Mar 10, 2017

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CAN'T OPEN UP DOCUMENTS. IT  TELL ME TO UNINSTALL AND THEN RESTALL

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Edit and convert PDFs

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Adobe Employee ,
Apr 09, 2017 Apr 09, 2017

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Hi barbara.94159807,

Sorry for the delay in response.

Assuming you have Adobe Acrobat installed on the machine, could you please check if there is an update available for Acrobat by launching Acrobat>click Help>select Check for Updates.

You may refer to the following links:

Please uninstall and reinstall the product. Error 16

ACROBAT XI PRO error 16 problem

Could you please let me know the product you have on the machine- Acrobat Reader/ Adobe Acrobat?

Which Operating System is installed on the machine?

Please share the complete error message you are getting when trying to open pdfs.

Awaiting your response.

Shivam

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