6 Replies Latest reply on Mar 28, 2017 11:47 AM by Sahil.Chawla

    "Not able to connect to the internet" Lightroom mobile error on Lightroom desktop(Windows 10)




      My Lightroom CC desktop application has for some days been unable to sign into the lightroom mobile account. A window pops up in which it says that I am "probably not connected to the internet". However the fact that I can post this question proves that I am connected. Creative Cloud works fine and I was able to update LR from there. That made no difference. I switched the firewall on and off, which made no difference. I uninstalled the firewall alltogether and that made no difference.


      When I try to authorize Flickr, I also get a message saying I should check my internet connection. All of this worked fine in the past. Very frustrating. What can I do?


      I am using Windows 10 and my LR configuration is:


      Version von Lightroom: CC 2015.9 [ 1106920 ]

      Lizenz: Creative Cloud

      Betriebssystem: Windows 10

      Version: 10.0

      Anwendungsarchitektur: x64

      Systemarchitektur: x64

      Anzahl logischer Prozessoren: 4

      Prozessorgeschwindigkeit: 1,9 GHz

      Integrierter Speicher: 8101,9 MB

      Für Lightroom verfügbarer phys. Speicher: 8101,9 MB

      Von Lightroom verwendeter phys. Speicher: 483,2 MB (5,9%)

      Von Lightroom verwendeter virtueller Speicher: 691,4 MB

      Anzahl GDI-Objekte: 519

      Anzahl BENUTZER-Objekte: 1105

      Anzahl Prozess-Handles: 2311

      Cache-Speichergröße: 3,5MB / 1769,4MB (0,2%)

      Maximale Anzahl Threads, die Camera Raw verwendet: 4

      Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

      Virtueller Speicher in Camera Raw: 8MB / 4050MB (0%)

      DPI-Einstellung des Systems: 96 DPI

      Desktop-Komposition aktiviert: Ja

      Monitore/Anzeigegeräte: 1) 1366x768, 2) 1920x1080

      Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein


      Informationen zum Grafikprozessor:

      Intel(R) HD Graphics 5500


      Check OpenGL support: Passed

      Vendor: Intel

      Version: 3.3.0 - Build

      Renderer: Intel(R) HD Graphics 5500

      LanguageVersion: 3.30 - Build



      Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

      Bibliothekspfad: C:\Users\phili\Pictures\Lightroom\Lightroom Catalog.lrcat

      Einstellungen-Ordner: C:\Users\phili\AppData\Roaming\Adobe\Lightroom


      Installierte Zusatzmodule:

      1) AdobeStock

      2) Canon Tether-Zusatzmodul

      3) Facebook

      4) Flickr

      5) Leica Tether-Zusatzmodul

      6) Nikon Tether-Zusatzmodul


      Config.lua-Flags: None


      Audio- und Videoinformationen: Ladevorgang läuft

        • 1. Re: Lightroom CC doesn't sign in
          Sahil.Chawla Adobe Employee

          Hi philipphackenberg,




          Could you please check the host file located C:\Windows\System32\drivers\etc\

          Please check if anything related to Adobe is written at the bottom. If yes, then remove it and save the host file to the same location.


          Then check if you able to sign in and let us know about the outcome.




          • 2. Re: Lightroom CC doesn't sign in
            philipp.hackenberg Level 1

            Hi Sahil,


            do you mean the file "hosts" in that directory?


            The whole content of this file is:


            # Copyright (c) 1993-2009 Microsoft Corp.


            # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.


            # This file contains the mappings of IP addresses to host names. Each

            # entry should be kept on an individual line. The IP address should

            # be placed in the first column followed by the corresponding host name.

            # The IP address and the host name should be separated by at least one

            # space.


            # Additionally, comments (such as these) may be inserted on individual

            # lines or following the machine name denoted by a '#' symbol.


            # For example:


            #     rhino.acme.com          # source server

            #     x.acme.com              # x client host


            # localhost name resolution is handled within DNS itself.

            #       localhost

            #    ::1             localhost


            So if I understand this correctly then there are no actual entries, just comments?

            • 3. Re: Lightroom CC doesn't sign in
              philipp.hackenberg Level 1

              I tried to solve the problem by un-installing lightroom and creative cloud, then re-installing both. The problem is still there and now I have the additional problem that nothing seems to happen when I try to open my catalogue. I am starting to get really frustrated...

              • 4. Re: Lightroom CC doesn't sign in
                Sahil.Chawla Adobe Employee

                Try creating a new admin user account the install lightroom on it and let me know if it works.

                • 5. Re: Lightroom CC doesn't sign in
                  philipp.hackenberg Level 1

                  What I have meanwhile done is re-install my whole operating system. That solved it, although it was probably not the most elegant solution.


                  Anyway, thank you.

                  • 6. Re: Lightroom CC doesn't sign in
                    Sahil.Chawla Adobe Employee

                    Glad you got it working! Feel free to reach out to us for any future queries.