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Is it happening only over a specific network or have you tried to check over different networks?
I'm having the same issue. I have one CC user on my network that's unable to connect to the libraries. All other CC users have no problem. My user has tried relaunching the CCLibrary process per Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products. He's also rebooted his computer. Neither worked. Any other suggestions?
Did you try the steps as mentioned in re: CC Libraries Not Connecting ?
Also, please try the steps as below:
On Windows, kill the CCLibrary.exe process in Task Manager
On Mac, kill the CCLibrary process in Activity Monitor.
Let me know if that helps!
Yes, I tried that. After a chat and remote session with support, they were able to resolve the issue. It was related to the specific Adobe ID of the user having trouble. The issue is resolved now.
Let us know if you face any other issue.