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Adobe sketch won't recognize my adobe ID

New Here ,
Mar 11, 2017 Mar 11, 2017

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Hello to all, im having a sudden problem  with my Adobe sketch app,  suddenly it won't recognize my Adobe ID password, I  went to reset it, and even  when I  managed  to sign in  into  my app store, Itunes etc, still I can't  sign in into Adobe sketch.

thanks  a lot in advance.

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Adobe Employee ,
Mar 12, 2017 Mar 12, 2017

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Hi Georgina.

Hmmmm.... I'm not sure what's going on. A couple of questions:

Is your Adobe ID the same as your Apple ID? (Just asking because I don't think people usually use the same logins for both.)

Are you able to log in to Adobe Creative Cloud?

Let me know and we'll go from there.

Sue.

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