1 Reply Latest reply on Mar 12, 2017 7:17 AM by Just Shoot Me

    Troubleshooting Update Lightroom

    villas cinefoto

      Hey guys

       

      Using Windows 10 holme edition 64bits
      Notebook Asus Rog
      i7 4th generation
      16gb RAM
      128gb SSD
      1 TB HDD
      GTX 950m

       

      I am the administrator and use only one account in my machine.

       

       

      Need help with ACC patch instaler

       

      My Lightroom are in 2015 version
      The ACC dont find any updates automaticaly
      Downloaded the ACC Patch Instaler who show the follow error (in the image, in portuguese)

       

      Translate

      Update Fail

       

      We coudnt aply the updates
      The updates were suppressed by the administrator. Please contact him to apply them on your machine.
      If the problem persists contact customer support for support.

       

      Things that I already did:

       

      Restart PC
      Able connections with firewal
      Reinstal Adobe Lightroom
      Sign Out / Sing in in ACC acount

       

       

      update erro.jpg

       

       

      And I REALY need the update, cus I own a ILCE Sony a6300, and the Lightroom only read this Camera profile in the lastest version.

       

      Thanks for the Help.