1 Reply Latest reply on Mar 14, 2017 3:13 AM by MichelBParis

    Elements 15 Organizer .cr2 thumbnail display only, question mark on open.

    maxxmanic

      Not sure what I'm missing and hope it it something simple.  I can see thumbnails of the .cr2 RAW files, but when I open them all I see is a question mark.  Stranger still I can see and edit them in the Elements Editor. 

       

      Camera:  Canon 6D

      OS:  macOS 10.12

      Elements:  Core Version: 15.0 (20161208.m.100202)

      Camera Raw Filter 9.9 (718), Copyright © 2017 Adobe Systems

       

      Thanks in advance for you help!

        • 1. Re: Elements 15 Organizer .cr2 thumbnail display only, question mark on open.
          MichelBParis Adobe Community Professional & MVP

          maxxmanic  wrote

           

          Not sure what I'm missing and hope it it something simple.  I can see thumbnails of the .cr2 RAW files, but when I open them all I see is a question mark.  Stranger still I can see and edit them in the Elements Editor. 

           

          Camera:  Canon 6D

          OS:  macOS 10.12

          Elements:  Core Version: 15.0 (20161208.m.100202)

          Camera Raw Filter 9.9 (718), Copyright © 2017 Adobe Systems

           

          Thanks in advance for you help!

          What's your OS version and display type? That looks like an Apple bug found with Mac 5k displays.